DoorDash now warns you that your food might get cold if you don’t tip
DoorDash now warns you that your food might get cold if you don’t tip
DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.
More like blackmail, specially after this warning.
"that's a nice lunch you got there. It'd be a shame if something happened to it" - door dash mobster
Tips should always be made after service is rendered, not before.
I always heard tips started as "To Insure Prompt Service" or something. Which is basically what you're doing here with Door dash, so we've gone back to the root of tips.
Nah, that's a Backronym (added to fit the name after the fact.) Tip comes from English slang, meaning "to give". You can give tips for money or information.
Door dash takes waaaay too much on bs fees from restaurants. If you have to use their app I'd suggest using it to browse menus, calling the restaurant directly and asking if they deliver and order it through them, heck pick up if you can. Fuck all these greedy apps nickle and diming everything.
I've never used any of those services. If the restaurant doesn't deliver, I pick up my order. I also try to go to the restaurant's website and use whatever ordering system they have there, under the assumption (perhaps mistaken) that the restaurant chose that ordering system because it was the best deal for them.
The whole reason I order online is to avoid using the phone. I usually find their website and see if they have their own online ordering. Smaller places often have online ordering provided by an unknown company that charges normal prices instead of having to mark it up to cover DoorDash fees.
What's crazy is that there's really no reason why it should be the way that it is, where every chain restaurant has a different individualized app, every mid level business has a website, and every mom and pop restaurant you just have to call on the phone, and every business has their own delivery drivers with all these other apps picking up the slack in between. Doordash takes off so much from the top of the order to make it look more appealing, as a service charge, the restaurants just increase prices, the drivers get paid a pittance, probably so does the support staff if I had to guess, and all of their programmers, who are the only party left that the money would go to, the programmers can't make an app that works for the customers or the drivers. It's like a lose-lose-lose scenario for anyone that's not a soulless finance bro.
It's crazy, if restaurants are at a point where it's cheaper for them to just have an actual, well paid delivery driver, and just use their own old school apps, websites, and phone lines, rather than paying their fees to a business that could just handle the whole thing for them all in bulk, seeing as the needs from restaurant to restaurant is generally pretty similar. The latter should be the more cost-effective solution, here, it's fucking nuts.
What kind of "tip" is paid upfront before the service is rendered?
Lots of places do this now, unfortunately.
All the ones that are ordered online?
Well that seems a little wrong doesn't it
Why? There's no reason the tip can't be added after the delivery has been performed. You know, to incentivize good service, the whole point of a tip? If they already have your money why should they care how good their service is?
Many restaurants where you order at the counter as for a tip when you pay.
Literally fucking every place now and I hate it. Ordering take out food that I am picking up myself? It's "swipe your card here and it's going to ask you a question". Literally everywhere. Even places designed to be walk-up and get your food and leave, like a local smoothie place or something.
Call the spot, order it, and go get the food your fuckin self. Stop spending an extra 35% to have somebody working three jobs get it for you.
35%? That shit doubles for me. Fuck DoorDash.
Don't make me use my phone as a phone damn it!
Stop spending an extra 35% to have somebody working three jobs get it for you.
I don't how the three jobs factors into this. Surely they actually need those three jobs, they probably aren't working them for fun. So not like me not ordering helps them in any way.
Only 35%? You must be on the introductory deal.
Try not to be so judgemental.
Hey, why do you hate trickle down economics so much!
/s
If I could do that I wouldn't use GrubHub in the first place.
You do not need a service that did not exist ten years ago. I promise that you can live without it.
How about letting us tip afterwards not before. That way we know how much to tip.
How about ditching tips altogether and just paying the drivers a decent, livable wage?
No my tip would be for being lazy and then actually getting it to me fast and correct. Which is why I said afterwards tip not before, because that means I'm not funding their underpaid wage.
As someone that worked in the space, and was forced to AB test this, it’s because pre-tipping increases tip rates and increases the likelihood that an order will be claimed promptly.
That said, if I could wave a magic want and get my way, I’d say that these people need to be employees, and true delivery costs need to not be hidden in fees and tips.
It IS expensive to deliver stuff, and we need to be upfront with that.
It would be much worse for the drivers in that case because they would have to gamble on whether an order would be good to take or not. We've already seen something similar on Uber Eats where they allowed people to fully change tips retroactively, so people would get their orders accepted quicker with a large tip and then just remove it once they got their food.
Then it’s not a tip and they should include it in the price
That's why the ridiculous North American tipping culture needs to be called out as much as possible.
This is barely related to tipping culture, this is a service bid. They just refuse to call it that.
It's part of tipping culture because it uses the acceptance of tipping to slip this bidding system in. It also doubles as a tip because there is no separate tip option and tipping is expected for delivery. I'm sure more people wouldn't mind "bidding" low if it just meant getting their food later. Instead there's also the specter threat that a disgruntled worker will tamper with their food for daring to make a low "bid".
Exactly. All the people complaining about extortion don't understand the economics of Door dash / GrubHub / etc.
The food delivery person sees a potential job come in and can accept or reject it. In a few seconds they decide what to do. If it takes them 10 minutes to go to the place, 10 minutes to wait for the food, and 10 minutes to drive to you, they estimate a total of 30 minutes of work.
Of course they're not going to do it for no tip. There are plenty of other people tipping. Your food is going to wait for somebody to pick it up for whatever minimum amount DoorDash guarantees them. Maybe there is a second order going in your direction.
This is not even tipping anymore. This is paying to get normal service, not better service.
That's always been the exact problem with American tipping culture. When it's expected to tip, you're no longer doing it to get better service, just normal service - which means it's just a hidden extra price.
Focusing on the wrong issue, but you're technically correct. You're not tipping. You're guessing at what door dash should be properly paying their employees instead of DD doing it themselves in your favor.
Tipping is literally becoming extortion now.
The end result of the tipping surge is going to be the collapse of all tipped work. People will stop using tipped services entirely and eventually the pyramid of wealthy users who can afford increasingly high tip is going to shrink.
I'm a school bus driver and we get tips (at Christmastime and the end of the school year) for no fucking reason that I can figure out. This is bad enough as it is, but last Christmas one of my co-workers actually handed out fucking tip envelopes (like what the garbage collectors give out) to the kids on his buses. I was at least pleasantly surprised that he got in trouble for this.
I usually give a tip to you guys around that time of the year. Why shouldn't I? 180 days of the year, 2x a day I depend on you and I have had no problems. This is for two kids btw. Think of anything in your life that you use 720 times in one year without issue. So yeah here is 20 bucks happy holidays.
jfc
My wife had an employee who was fired from a previous business for taking a tip.
A Christmas present isn't a tip.
That's just all of late stage capitalism. Most industries are shrinking bc most people can't afford to spend on much beyond the basic necessities of rent and food anymore.
I'm in the hotel industry and occupancy rates are declining, people just aren't going out on vacation like they used to.
Inevitably any service tipped or not will be wealthies-only.
Part of it I blame on anti social behavior among people under 40. We have a lot of extreme social anxiety over simple things like talking on the phone which extends into a severe inability to date. When you have tons of incels that means that means that men and women can't share the cost of housing and women have to work as much as men, which doubles the workforce. Obviously the solution is not to prohibit women from working, the way that people like Pim Tool like to imply.
I hate to break it to you but it's always worked like that. I drove pizzas for a long time pre-apps and drivers have always prioritized deliveries based on expected tip. We even had a no-go list by the phone of people who stiffed drivers. If anything it's way easier to get away with not tipping now.
I used to order meals sometimes through these kinds of delivery services but not anymore.
At first they were quite good but then they added extra "service fees" and the markup on the food increased, so did the delivery charge, it's a joke now and I haven't used them for a long time, and there's no good reason to, now.
Even when I do tip, and tip well, they now add so many other stops in between my food and my house that it still arrives cold anyway. I've largely stopped using them now too. They were convenient during peak pandemic and our newborn phase at home, but running out to grab take out really isn't the end of the world again now.
I only use them when I'm too swamped to go grab something or cook.
But one again learned to order at least 90 minutes out from when I expect to eat
Fuck tips.
So pretty much the same as if you do tip.
This implies that your food won't arrive cold if you do tip, and that hasn't been my experience at all.
Same. I've almost completely stopped using these delivery services because of the extreme costs and middling performance.
When people constantly complain about how underpaid they are doing this job, I realized that I don't want to pay what people actually want to get paid for this service, so I'll just stop. Like paying 15 fees and tip is already too much for only 1-2 peoples worth of food. I'd consider it less painful for 6 people's dinner.
Turns out there's a reason that getting anything and everything delivered on demand hasn't ever worked. It's not a function that is worth the cost to very many people.
The order through Door Dash:
This.
I've basically started a Shit List of local restaurants that I simply won't order from because they do shit like this.
Not just delivery either. If they want to gouge customers like that I'm not getting take out or dining in either.
Just another reason to avoid Door Dash: Best to get off your ass and get food. Better yet: Cook your own food!
Exactly. It's crazy how quickly this type of services get the "can't live without it" status. One day people are cooking their own food, calling taxis and walking around and next they will starve to death if someone can't bring them their BigMac and can't get anywhere without Uber or electric scooter.
It's just frustrating because almost all the restaurants that used to have their own delivery drivers now just do Uber or Door Dash
Nothing wrong with scooters (shout out to !micromobility@lemmy.world), but bikes are better IMO. I agree with the rest of your sentiment though.
my friends cannot fathom the fact i walk everywhere in my college
im like come walk with me "but its so far" its a 15 minute walk you probably need it.
You'd be amazed with the number of millennials who need someone to get food for them. One of my friends from high school is a neckbeard who doesn't work and his parents literally bring all his food into his apartment and he's rude about it because they interrupt him playing video games.
I know people of all ages who can't cook.
I am a millennial lol. Not that I don't use delivery, but going to get food and cooking my own is pretty routine.
The fee you add for DoorDash etc should not be considered a tip. Tips are given after service is rendered, and are based on the quality of service. These fees are more like a bounty. "I'll pay $10 to the person that brings me a hamburger, dead or alive."
proceeds to bring a whole freaking cow to your door
I sit there at work sometimes, and people are ordering food from takeaways ten minutes walk up the road, paying easily three times what you'd pay to go and get it yourself.
It just doesn't seem to occur to them that they can go and fetch it.
Only time I ever used DoorDash was when I was too high to feel confident about my ability to put my shoes on. Too bad I didn't think about how unlikely it was that I would open my door.
It occurs to them, but sometimes you just don't want to.
I brownbag lunch and we do a group lunch once a week at work at a restaurant.
The only real reason I can see people using apps like these regularly is if they're disabled or otherwise unable to drive and can't easily go out to get it themselves.
I stopped using DoorDash when their fees and overall cost doubled what it should be.
I'll walk down and get it myself.
It’s fucking ridiculous…they all are. Uber, Grubhub, I mean if some of that went to the drivers then fine, we could talk. But we all know they don’t.
Is it too much to ask that I might be able to just pay for this service? Sometimes I want or need food ordered. If it costs $20 to have it delivered, and pay the delivery person fairly, sometimes that's worth the cost to me. I wish tips were an extra for "thanks for doing something above and beyond or awesome". They shouldn't need to be expected.
$1.99 convenience fee $4.25 app fee $3.99 delivery fee Oh, and don't forget to tip your driver because none of this goes to them.
^^^^ this cap needs to stop. Just give me the $15-$20 delivery fee and be done with it.
15-20 USD for delivery service is really expensive man.
Which is why it’s only worth it sometimes. If that’s what it takes to provide the service without fucking someone over to the point that I’m expected to help them recoup their loss, then yeah, that’s what it should cost.
That's about what they make with tips and an hourly pay for doing the task. Instead DD has created the system where that responsibility falls on the customer buying food.
No it isnt?
I just wish the fees weren't based on a percentage of the total bill, on top of the fact they blatantly jack the menu prices up. A few of us would like to use DD and similar for work lunch, sometimes. The charges for $60-80 of food is ridiculous, when it should be a flat rate for the service. You'd think they would want to incentivize these larger orders. Assuming the food is ready when the driver arrives, there should be no difference for the driver, who would generally get tipped on top.
I honestly wish people would quit using these delivery services in general.
They literally have done nothing but cause problems in store. They cause people who actually came to the store to have to wait because we got a fuckin door dash order for $60 and we're told to put mobile orders as top priority.
Not to mention all the headaches of trying to contact customers about substitutions or out of stock items. It's just a fuckin mess.
You're paying more for lower quality and I honestly don't even feel bad when I fuck up an order. You'd have been able to tell if you actually came in.
And before anyone brings up disabled people the main users of these delivery services in my area are college kids.
I honestly don't get the hate. People obviously want to order restaurant food to have at home. Maybe they're watching a series, studying, have kids, are introverts... like who even cares the reason. And they're willing to pay more. Why not try to accommodate that?
To me it sounds like the issue is UX related (contacting customers) and store related (expediting orders in the best sequence). Neither of those seem like the solution is wishing people wouldn't use the service.
You clearly don't work in food service where we've had a constant increase of work load with basically no increase in pay.
And now we're forced to deal with online ordering which completely disrupts the normal flow of things.
It's not optimized it's forced and as a result both the employee and the customer are more stressed.
How lazy and dependent people are if they can be "blackmailed" by the food delivery service and that service doesn't fear a significant loos of customers!
DD is just explaining that it's a bidding system. Few if any drivers are going to want to drive out of their way to pick it up and deliver it to you for little or no guaranteed tip listed up front and high chance of someone bailing on it anyway. Food sits at the restaurant for a long time
Pretty sure if I were to put a $20 tip I'd have no problems getting someone to accept the order immediately.
The problem, and the reason we've stopped using Doordash completely, is that your big tip means your order will get stacked with the low/no tippers to incentive the driver to pick them all up. And your food will sit there getting cold while the driver waits to pick up the others.
This has become universally true over the last year or two in Chicago at least. We are good tippers and every single time we'd see our food get picked up then watch the driver wait to pick up some other order -- sometime waiting 30 minutes or more with our food in their car less than a block from our home.
It's true everywhere. My wife and I both placed separate orders. I placed mine first and watched the driver wait 30 minutes, after picking up my order, until her order was ready. Then they got confused that both orders were coming to my house and didn't drop my order off. They figured it out after a few minutes and came back, but after 45 minutes of sitting in a car nachos are pretty fucking gross.
It's been four years since I lived there (Bucktown) but I started seeing that somewhat. We always tip pretty decent. Obviously it's best we avoid apps like these whenever possible but it has its utility still.
Chicago
I would have said go pick it up yourself but lol your parking situation.
If they see the tip before taking the job I could see that making sense.
Gross.
Also, in my experience, an tip doesn't even guarantee warm food lol
I used door dash maybe 5 times ever, tipped 20% and still got cold AND wrong food everytime.
My mom sent food to my house one time and it sat out for probably 20 minutes because they were too afraid to knock on the door.
I used DD a lot during the course of the pandemic and I’d say it was completely botched at least 70% of the time. Part of the reason I used it so much was that they were giving me a ton of money to use in credit due as a resolution to the constant issues. This actually made it very cheap overall so it was hard to complain. I always gave above average tips too
Same.
Similar experience with GrubHub as well.
HOW MUCH?! General sales tax here is 20% and food sales tax is 10%! It is double of food sales tax.
Tipping needs to die.
Here here
While it's called a TIP, it's not. Nor is it a bribe imo. It's "door dash is too lazy to pay their driver's a fair rate, so here is where you come in..." The higher the amount you put in there, the more likely your order will be received And delivered in a timely manner.
If door dash just paid their people properly, this issue wouldn't exist but they feel the need to maximize their profits instead of doing what's right for both their employee and customers.
Most of Europe got it right
I have no problem tipping, I have a problem with DoorDash and Grubhub calculating the tip on the total bill with all their fees included.
I have no problem tipping 20% with a $4 minimum, but it's going to be based on the meal I ordered, not your bullshit service fees.
Tipping is weird to me. Since every other business doesn't have tips because they already price their services or products correctly to account for their employees salary, since it is 100% their responsibility as the employer.
This shifting of responsibility and blame to the client by underpaying staff and pushing a system of begging and guilty tripping is incredibly weird.
This all signifies a pricing problem. Well I guess not one for the employers who are cheapskates raking in profits in a system where they shift attention of blame away from themselves.
Gonna be real boss, as a driver for DD, delivery drivers don't care what you ordered. They care about mileage, pickup & drop off times, and stairs. A $5 tip will cover most sane orders. $10 will usually cover insane orders / stairs.
If you're concerned about timing, tip $5 and then text them when they are assigned the order and let them know it is time sensitive and that you'll add cash tip on arrival for prompt delivery.
No, you tip for adequate service in America. You’d tip a lot for exceptional service. You’d only not tip if the service worker completely blew it. The only time I’ve not tipped was when a waiter bombarded me with a political candidate’s campaign spiel right before bringing me the check. Practically held me hostage. That fucking guy didn’t get a cent.
20->15 is not exceptional. 20->2-3 minutes is.
Usually yes, but then again, when you're getting paid $7.50/hr, it's essentially supplemental income.
Which stage of enshittification is this?
Cutting edge
Lol
As a driver for one of these apps it's more of a bid than a tip. People send me bids to deliver their food and I deliver to the highest bidder. It sucks because that's not what a tip is supposed to be and the majority of the delivery fee doesn't go to the driver. That's why I don't really order from these delivery apps myself anymore.
Thanks for confirming something I thought true. I've always been a generous tipper not because I like tipping culture, but because in the absence of an alternative it seems awful to punish the people working hard to scrape together a living by catering to my laziness.
However, I've noticed that I almost always get food that's ordered through these services very quickly – although my small sample size is anecdotal at best. But like you, I don't order through the apps if I can help it.
I often opt to starve/eat random stuff in the house than order. Now if I actually want to order, I have no idea how to order
DoorDash "tips" are done before your food arrives, not after, and you can't change them after you order.
They're not tips, they're bribes.
Signing bonus
Yes, and next we will have: No tip to cook and you will have delayed ordered preparation, No tip to Doordash and we will delay placing your order.
It's time to just cook the meal or go buy it directly.
Both are better options
The worst part is some lazy restaurants just link to doordash instead of paying proper delivery drivers so you can't even avoid door dash if you like certain restaurants.
I mean in fairness before these services most restaurants did not have delivery options at all, so I don’t think this is that surprising? It was not long ago that your delivery options in many places were just pizza or Chinese.
Little Ceasers offers delivery and sends it through doordash here. Curious if that is because they don't want to deal with it or it is somehow cheaper on their end.
Yeah but that's the problem. They're essentially outsourcing something they couldn't afford in the first place so DD becomes the bad guy for not paying their employees instead. Then the customer bitches at the driver's because the drivers don't want shitty pay for their work. Stop using DD.
I just don't go to restaurants that do this or close their eatery to the public because they expect everyone to use DD, haha. Though I mostly just cook at home, restaurant food took a massive nosedive during the pandemic. More expensive, and generally tastes worse. :/
There are more than a handful of places near me that used to have decent delivery but Door Dash etc basically shut them out. They lose business by not being affiliated and not getting exposure, so they get on Door Dash and lose even more business to Door Dash, next thing you know they have no in-house delivery and all the prices on Door Dash are jacked up so they can give Door Dash their take.
People who waste their money on DoorDash deserve to lose it. Learn to make your own food or pick it up your damn self. At least order from places that do their own delivery.
You're acting like that is an option for everyone and you're blaming the people who order from DoorDash which is both pointless and ignorant and helps absolutely no one.
Outside of emergency situations where you’re physically unable to go out and your power is out so you cannot cook and have nothing edible without being cooked, there is no reason a food delivery service is necessary. Food can be delivered from grocery stores and can be cooked.
"Mrrrm, I HAVE to order McDonald's at DoorDash, I can't be expected to do for myself as an adult Mrrrrrrrm"
That's how you sound right now.
They should also warn that they'll spit in your food too.
Don't like the concept, stop using the service. It's that simple.
But also that annoying, because this model where your ""tip"" becomes a bribe is a cancer upon society that needs to be eliminated.
Cold food would be an improvement over the last three times I ordered food with DoorDash. Last three times, the driver stole my food. I'll never use them again.
We've had multiple orders delivered to the wrong address. We get confirmation pictures of our food sitting on someone else's doorstep. Has happened with all of the services. We live in a regular neighborhood with houses and streets pretty much laid out on a grid and signs everywhere so I don't get the problem but it happens about 50% of the time. None of the places with employee delivery have trouble finding us.
Grub hub was the last one we hadn't canceled since we get discounted delivery fees through something ( a credit card bonus I think?) Ordered dinner two weeks ago, and got another wrong address delivery, so my husband calls customer service for a refund and they insist on trying order again first. They got it right, but we got food 2.5 hours after we'd ordered.
We've canceled all delivery services now.
Did you report it? I imagine they take that seriously but they also don't have any way of knowing if someone is just being psychopathic.
How about I just get food from one of the 15 places in easy walking distance as I'm in a city.
Or even if you're not in a city, drive a little bit and pick it up. I have that many options within 5-10 minutes' driving distance
Some people's don't have cars? They want to stay and focus on their homework or chores or anything? How about those with 30 minute breaks who order and time it to land within their break time? How about those who are who are sick/disabled/less fortunate and unable to get to locations easily without extra effort?
Why can’t people just learn to cook for themselves. It’s a basic life skill. Your body needs food, learn how to make the stuff. It’s not even a hard skill There’s even food you can do low effort and fast. And it’s healthier cuz when you order out you’re consuming so much more salt and sugar than you’re supposed to and it’ll literally rot your organs.
I'll give you the real answer. Most people are working so much they are exhausted at the end of the day and the thought of doing anything other than resting is even more exhausting. Door Dash will get there eventually with the food meanwhile you rested the entire time AND have food now. Some of us are depressed on top of this which makes us even less motivated to cook or clean or do anything really. People need to work less and have more free time. Then we will see them cook more and take care of themselves more.
This.
I love to cook, it's something that brings me joy to see myself create delicious meals and feed my family. But my God, after a long day of work and then getting my kid from daycare, only to come home and have to figure out what I can make and then do it is just too much. I'd rather focus my attention on playing with my kid, and coming down from the day, than spending all my time in the kitchen. I'll make my kid food and then order something for my wife and I afterwards.
We shouldn't be punished with cold food just because DoorDash/Uber/Skip won't pay their drivers properly. I can't always drop 18% (somehow the norm where I live) on top of their already baked in delivery fee, and service fee. Also, tipping as far as I'm concerned is an after-the-fact action. If you exceed your job I'll tip you, but delivering my food warm and on-time is your job... Why tip when I consistently have late deliveries anyways. I can always pay a premium to get my food first, but that's just another fee.
There's no winning here
I frequently find food bag have been opened when a doordasher delivers orders. It's odd because the tracker typically shows the dasher stopping in weird residential areas and parking for extended periods of time.
I hate Doorsdash so fucking much but I'm pretty sure I'm addicted to it. It's one of those terrible destructive relationships and I find myself screaming at the app every time I use it. I recently discovered a neat trick though, where if I order from the website then the app won't spam me with the double-dash popup but I'll still get my delivery statuses.
Learn to cook. This is why everyone became broke and fat. It is scary how fast you lose money this way. A single meal for one person can be the same as a family of four food budget for a week and the food you get is loaded with salt and calories.
My rule for eating out is simple: it has to be food I can't resonably make at home. I love Indian food but it wouldn't be realistic for me to start cooking it.
I know how to cook, but only in a commercial kitchen and only when I'm making 150+ servings of something.
I know how to cook, but sometimes I don't want to cook. I don't see why this is such a hard concept to grasp, and I don't know why everyone is so hostile towards people who choose to spend their money on this
As someone who doesn't use it* I'm curious, why is it so addicting?
*My wife used it once when we were out of state for a wedding but only because I was stuck inside due to illness.
It's a time saver for sure. My husband and I use it a lot though over the past 2 months we've made conscious efforts to cook at home more for both money saving (it's fucking expensive) and to reduce our calorie intake.
That being said, it's really nice to just press a quick button, and then start sweeping, doing laundry, vacuuming, taking out the trash, etc, and then food just shows up that can now be conveniently cleaned up quickly as well.
Cooking yourself not only takes away time from the other chores kicking them to getting done later, but also now adds chores as well with the dishes.
I reason that something has to give between work, fitness, chores, schooling, sleep, and downtime. So far it's been my sleep, but I don't feel guilty using food delivery services to get some gaming/social time back in as well.
'Food might get cold' is a euphemism for getting spat into.
Which is why tipping culture is turning into extortion.
'That's a really nice and hot meal you've got there. It would be a shame if it were to be... how you say... room temperature when it arrived.'
Who the heck is still using it and the ones like it past the point of once? The few times I played with it just to check it out the meal was 3x the price of getting it myself. I have used it twice while on work travel and both times the food was cold and messed up.
The word 'tips' originally came from an acronym "To Insure Proper Service".
As a great etymologist once said, "it's never an acronym."
"Ensure" would be the correct word in that context
I heard it as "To Insure Promptness".
Here's the main problem as I see it. With these tech services is that you can take a basic framework that acts as a middleman between people wanting a service and people willing to provide it and then scale it up immensely by just adding more computing resources. But not everything scales that way, including the checks and balances that ensure everything is going smoothly and filtering out people trying to use the service in bad faith or incompetence. Support (for both customers and staff), QA, HR, and training don't necessarily scale (training can, if you have workers that are smart enough to be trained solely from media, but if anything is confusing then it stops scaling well).
And add on to that with it being so scaled up, interactions are often with random people, for both the customers and the workers. They don't form relationships like what happens in smaller businesses. A good experience won't say much about what to expect next time. Same thing with a bad experience. And support people have no idea who is complaining and who they are complaining about. They know their identities but not there personalities, or if this driver is generally good and might have had a bad day, or a customer is lying to get free food, or that driver is generally an asshole. A lot of these services do what they can to avoid having a relationship that goes beyond "fulfill order, get paid".
And on top of this, it's not really able to handle fluctuating demand well, since services need to have extra capacity to handle spikes in demand. If things are slow, drivers will just log off and do something else with their time, where as a pizza place handling its own delivery will have a better chance of predicting activity levels and scheduling people to be in at that time (and offering incentives to be there in case it turns out to be slow). That's not to say businesses handling their own delivery service are perfect, but at least they'll have people seeing what's going on who can deal with it (eg by sending inside staff to deliver or hiring a delivery service to help with the load until it's back to manageable levels).
And this article indicates that door dash considers this a feature rather than a bug. After all, if they are taking a cut of all money that gets transferred through their app, of course they'll encourage customers to pay more. It's all pretty much passive income for them, other than maintaining the code and servers.
Stop attacking the drivers. If you're upset about how door dash works, get upset at DOOR DASH itself, not the people they can't seem to pay properly.
Stop using the service...
Racket capitalism
Dont forget to tip the OP for this lukewarm post
The issue with calling it tipping is a tip is for a service that was provided and earned it. If you're paying before anything that's just a fee. Nobody is a victim drivers sign up and can leave and those who don't agree with the rules can stop using it.
It would be nice if you could put the tip you PLAN to pay, but without a certain rating afterward it doesn’t get paid. Sadly that would likely get abused by customers too. I would rather give them a better cash tip than a (ahem) documented one…
Uber Eats lets customers change the tip retroactively. As a driver this is riskier because people bait drivers with a big tip and then go in and remove it entirely after the fact for no reason.
The other issue is that most people don’t know what they’re eating when they give a rating. My 1 star reviews are from customers who’s food was done incorrectly by the restaurant or who gave such shit directions for delivery that it was impossible (had one apartment customer who wanted me to enter the secure building to leave it at their door but didn’t give access instructions, respond to my texts, or answer any of my calls… and they decided I deserved 1 star for that).
I’d like something that gives both customers and drivers more confidence. Like a proper wage from DoorDash that’s baked into the cost of service (maybe from those exorbitant fees they charge?). Just cut the tip all together and pay drivers appropriately and stop hiding behind the independent contractor shit as an excuse for exploiting people.
WTF?
This is the best summary I could come up with:
DoorDash has added a pop-up in its app this week warning customers that orders with no tip might take longer to get delivered.
The move appears to be an effort by DoorDash to show customers that drivers are likely going to prioritize more profitable work.
According to DoorDash spokesperson Jenn Rosenberg, the prompt is “something that we’re currently testing to help create the best possible experience for all members of our community.”
It appears the pilot is not live in every locale; one Verge colleague in New Jersey got it, while another in South Carolina didn’t.
While tipping isn’t something anyone who lives in America should be surprised about doing (or should ever consider not doing without a really good reason), pre-tipping is a relatively new concept in our gig economy.
Update October 31st, 4PM ET: Added statement from DoorDash confirming the message is part of a test it’s piloting.
The original article contains 529 words, the summary contains 150 words. Saved 72%. I'm a bot and I'm open source!
The driver "the clock is ticking bitch ! your food is getting cold" This is actual ridiculous
You're upset at the wrong person/thing.
Ah yes, the app for the particularly lazy, maybe that serves as an incentive to move their asses for once and get it themselves
If my food is not McDonald's coffee hot...
I simply take it as DoorDash warning that it provides poor service. Ok.
“Drivers will retaliate against you if you do not cover the part of their wage we refuse to pay them.”
There, fixed that for you, DoorDash.
I used to work in that crummy space on the HQ side of things.
That’s a little part of it, but there are bigger reasons. Orders with low driver payouts are less likely to get claimed by the contractors in the market. They will sit around longer waiting to get picked up.
Moreover, in order to move a low paying order, DoorDash’s algorithm will be more likely to bundle the order with one or two other orders. That will boost the payout or the claimed job, but it will also make your food wait on a counter an in a car.
You tried to say that it wasn't DoorDash's fault for paying like shit, but then went on to qualify every other reason with "low paying order" - none of that would matter if DoorDash didn't pay like shit.
We all get that
Yea so I’m a driver and the characterization that it’s drivers retaliating against customers is… wrong. When we skip an order it’s because it will literally cost us money to deliver, and it’s DoorDash that we’re saying no to.
The problem isn’t the drivers, it’s DoorDash and their unwillingness to pay us appropriately. They’ve recently reduced the base payout to $2, and there’s no delivery where $2 is enough to cover costs of delivery, let alone make the extra few bucks that we’re doing this shitty job for.
DoorDash is actively disincentivizing drivers from taking orders that customers don’t tip on. Please don’t blame drivers for DoorDash’s shitty business practices.
Then why do it? Aren't regular Uber/Lyft trips more worth it?
Delivery drivers are independent contractors and DoorDash facilitates the meeting of drivers and customers. The fees go towards DoorDash and the driver, and the customer can add an additional payment to the driver to make their order more enticing to accept. There's no "refusing to pay wages" in this situation. If you want to go with the ultra low cost option, it will not be attractive to drivers so you may wait longer.
You can twist the words all you like, but DoorDash is still an employer, and they still pay like shit.
Huh, who knew they had their legal reps on the fediverse.
Geez, I hope they're paying you to suck their dick this hard
I wouldn't call it retaliation. If one person offers you $10 and another offers you $15 for the same job, you're going to opt for the one that pays more. That's not the driver "getting one over", it's just basic economics. It's not like Door Dash is going to make up the difference.
In an ideal world they would remove any tip lines and just pay their workers a reasonable wage.
But honestly I can't wait for Zipline deliveries to become a thing.
It shouldn't be set up so the customer has to pay more to get good service. They should be able to add a tip afterward if they choose.