This is actually a thing I've experienced. The dog has been dead for 4 years. Obviously, I'm friends with my dog, so it reminds me of her birthday (couple days ago) and then I remember that this account exists and they won't let me delete it. I tried to report her as deceased and it wanted an obituary.
That's what I tried to do, and that's when it said to submit evidence. I was like, "uh, the evidence is that I was there when it happened and you can see from the profile that it's for a DOG," and they said that wasn't good enough. I just gave up. Her profile will outlast all of us, probably.
That customer support has always been teetering between abysmal and non-existent. Even back in the olden days when Facebook wasn't too bad it was still pretty much awful customer service. It's just not something they've ever really bothered about.
My cousin's Facebook page is still up and he's been dead for over 10 years.
They were being really weird about it because it took ages to get a death certificate, because he just disappeared one day, so we had to wait for the authorities to decide that yeah he's probably dead, but we just don't know where. I think in the end his parents just gave up with it rather than trying to deal with Facebook.
Why do people put up with a platform like this? Their customer service is practically non-existent when you need it, but is is still able to muster up energy to demand obituaries, driver's licenses, etc?
Maybe you could email them a vet record instead? The vet can print out her vaccines and the computer will put a deceased label on it if shes marked as deceased. Vet records are technically legal documentation so they may qualify
A decade ago or so, Facebook locked me out of my personal account unless/until I provided them with a copy of a state issued ID, of which a driver's license was one of several options. In other news, it's been over a decade since I last used Facebook.
You don't need to teach the dog to drive, all you need is a learner's license. Rig one up in photoshop... what are they going to spend the money to check it.
When did this start? I last logged into Facebook about a year ago because a high school classmate died and I was expected to post a few words. My account had been deactivated but not deleted for three or four years prior, and I had no issues.
Guessing they forgot the password, maybe had account recovery set up on an old phone. I would have had to do similar steps if I hadn't held on to my previous phone after deciding I didn't want to even set up fb on my newer phone and then it wanted me to verify a login on my app when I decided to check it on the desktop.