Tesla warns owners that opening their doors or windows while installing a software update could damage the vehicle, so she stayed put.
According to the Tesla owner’s manual, “Vehicle functions, including some safety systems and opening or closing the doors or windows, may be limited or disabled when installation is in progress and you could damage the vehicle.” Janel chose to heed Tesla’s warning and did not attempt to open her doors or windows during the installation process for fear of damaging her vehicle, but this seems like a very dangerous oversight on Tesla’s part that she was able to be stuck inside at all.
The door mechanisms on the Tesla Model 3 and Model Y are electrically operated, and under normal circumstances are opened from the inside using a simple button to unlatch the door. Should the vehicle have no power, these models do have auxiliary manual cable release levers also found on the door panel, but Tesla warns against using the manual mechanism, citing that it should only be used when the car has no power. Janel said she was aware of this option but didn’t want to risk damaging her car, and she felt confident that she could stick out the heat.
...
The Tesla owners manual states that the car will not initiate a software update if Keep Climate mode, Dog Mode, Sentry Mode or Camp Mode are engaged, but it fails to require vehicle occupants to exit the vehicle before the debilitating installation process begins. Tesla also recommends owners install software updates as soon as possible, which could cause some owners to feel obligated to initiate an update in a compromised environment.
...
Janel said her car estimated the install would only take 24 minutes, but it actually took 40 minutes, which was long enough for her car’s interior to reach 115 degrees. In a follow-up video, her caption states that she was afraid to mess up her car by getting out during the installation.
So maybe she was not doing the smartest thing by choosing not to damage her car even when it was getting dangerously hot, but considering how expensive Teslas are and how easy it is to violate their EULA, I can't really fault her as much as I fault Tesla.
It's not even a smart device problem, it's a poorly/incompetently designed smart device problem.
There's probably a hundred different ways they could have designed the update mechanism/door mechanism so that one could open/close doors (at a bare minimum) as they please during the install process.
But they probably chose the laziest cheapest route.
Fwiw, i own a m3 and the doors open just fine as regular manual doors, the door handle is very obvious and it works anytime, including software updates (I've tried it), it also doesn't break anything.
Fwiw i also hate Musk and am embarrassed to be associated with a company he is ceo of. But this is a story about a very very stupid person, not a car design issue.
I'd be fine if 'smart' devices actually worked. If a car like a Tesla actually could self-drive wherever you wanted safely and without using any fossil fuels, that would be great. But Tesla only does one of those things.
It took a decade between the first "smart" lightbulb and a "dumb-but-dimmable" lamp. I'm not holding out much hope for cars.
Edit: I mean I can control it via cellphone, without it being online, requiring a hub or closed-source app, and it also works via the actual light switch.
They and others are moving closer to that goal. I probably won't live to see it (I have about 20 years left) but I'm glad you youngsters will be able to hop in your car after work and sleep while the car drives you several hundred miles.
I mean, I don't want a door to suddenly become ajar when I don't expect it either. Like when driving on the freeway or in bed at 3am when I'm supposed to be alone.
I remember a vacation we took in the 80s where we rented a talking car. It would say, "the door is ajar" if you left the door open. My brother would always say, "and the jar is a door."
Not that it negates your statement, but my mother was always opposed to "bells and whistles." She claimed that the more features there were, the more there was to break. We never had a car with windows that weren't manually operated and our appliances were always the most basic. She didn't live to see modern smart homes, but she would have been thoroughly opposed to the concept.
I share some of her opinion, but I think more balanced (and I don't think her position would have been sustainable in today's world anyway).
Every decade or so, some company that wants to "vendor lock in" your whole home comes along with a new suite of appliances. Expect to see all those refrigerators with smart screens to be blank in ten years. At least some of those have raspberry pis that could be reformatted or harvested.
I'm not one to oppose electric windows on a car, but I've certainly managed to avoid touchscreens so far (going as new as 2019 in my current/last Mercedes, even - unfortunately they ruined everything and went all-in on touch shortly afterwards).
I'd rather spend the extra money on more horsepower or a better suspension than on a crappy infotainment system that only ever shows the Carplay loading message and then is replaced by Carplay.
Yeah it's honestly ridiculous. I can kinda understand it for fully electric vehicles to maybe tweak how the motors work but it's all the other useless shit that's usually being updated
The over-the-air software updates are reason number one not to buy a Tesla. What are the other reasons, you might ask? It doesn't matter, that one is enough.
Current owner of 4 and a half years (love the car, it’s not perfect but then again nothing is, but the company is ass and don’t even get me started on the CEO).
In my experience, Tesla will only force an update if it contains a “recall” hotfix. The car requires to be connected to a WiFi network to download the update (it won’t use the onboard data even if you pay for the premium plan).
I’ve seen people claim that the car will automatically download an update on its own if it sits ignored long enough (even without WiFi or premium data plan), but I’ve had an update sit for 3 months and my car never attempted to download/install it on its own so I’m not sure what “long enough” means.
If you really wanted to, I’m sure you could completely prevent it from phoning home by pulling a fuse or finding the data antenna and disconnecting it, but I never looked into it myself.
Edit: My car also puts a 2min countdown on the screen when you start an update, that should give anyone plenty of time to leave the vehicle.
Tesla is dumb for not making sure the software checks for temp data and if the vehicle is occupied. She is dumb for starting the update when it's hot outside and not at night when the temps are cooler. I mean, can't they remotely start the update or schedule it so nobody is in the car when it kicks off?
She definitely shares the blame here, but if my car can detect that there's someone in the passenger seat not wearing their seat belt just by detecting the weight on the seat, Tesla can do the same in the driver's seat when it wants to do an update.
The woman pressed the button to install the update. I don't think the car should prevent you from clicking that button just because you are in the seat.
I remember all the people bitching because VW made you get out and lock your car for major OTA updates. I’d park my ID.3 for the night, lock it and initiate the update - and yet we were some kind of mindless knobs for not being able to do it while sitting in the car (some tesla people can really group-hate, you know?)
Yes you can schedule the update time. That said, I've actually downloaded an update via phone hotspot on a trip and then pulled over to install it. I knew there was a small risk of bricking it but I'm willing to take that chance to use a new update right away on a road trip.
I have a Tesla and this is largely her own fault. These updates by default are scheduled to run at night. I think midnight is default but I've moved mine to 3 am. Even when the update is downloaded it won't start it unless you press a button to do so, and that button is under a huge warning saying basically "your car will be totally useless for 20 minutes, please don't be inside of it" then when you start the update you have 2 minutes to just open the door, I don't even think you have to close it. There are also manual door handles inside the car. Tesla says that they might damage the locks, but that's still better than heatstroke. So she either manually started the update, ignored every warning and locked herself in her car, or she changed when her car updates automatically to the middle of the day which is likely when she uses it most
I understand that you should still be able to operate the doors even during software updates, and that it's a design flaw that all of these systems are so tightly intertwined that general updates make the car unusable, but it's not like the car doesn't give you a bunch of warnings
Also gizmodo argues that the car should require you to not be in it while it updates, however when we see the headline that someone got locked out of their Tesla during a blizzard and froze to death, then people will ask why they aren't allowed to be in the car. You own a 2 ton death machine, there should be a minimum amount responsiblity we expect you to have to operate it safely for yourself and everyone around you
I think you missed the part where the update took twice as long as it said it would. She stayed in the car based on how long it said it would take. That is not her fault.
Ok, why did she want to lock herself in a car on a hot day for 20 minutes? Why did she lock herself in a car at all? I don't really care how long it took, it's a dumb idea if it works like it says and it's dumber if it doesn't
I’ve only had mine a few months but that doesn’t seem like anything I experienced. When there’s an update, it prompts me to schedule it, defaulting to 1am. I usually ignore the dialog until it goes away, and it updates overnight
I put this entirely on the tik tokker, although if Elon Musk really put a tik tokker sensor in the car, I’m going back to worshipping him