Fedex sucks in general. This box contains 7000 bucks worth of laser cutter/ Box has been handled so harshly that its starting to come open. Not to mention they ignored the this side up part.
The only problem I have with FedEx is that they routinely bait and switch me with delivery dates. Something will ship on Wednesday. I'll check the tracking on Thursday and it will say that it's coming Tuesday. Cool. On Sunday, they'll email me and say the package is going to be delivered on Monday. Then Monday comes and goes and the package is never on the truck for delivery and then they'll say it's delayed and coming Tuesday. Like why are you making yourself look bad? Don't tell me it's coming a day early just to then fuck that up. You're going out of your way to piss me off at that point.
UPS on the other hand will just tell me a package is coming on Tuesday and low and behold, there it is on the delivery truck on Tuesday.
Once Fedex lost a gait trainer to help my disabled daughter learn to walk. They then fought me for 6 months to stonewall me on getting reimbursed. When I was finally going to get my money back (it was quite expensive), it shows up at my house broken and now my daughter was too big for it anyway. I did find a local therapy center that said they could use some of for parts for their other trainers at least, but I was out nearly a month's pay. Fuck Fedex forever.
Yeah delivery has become such a fucking shitshow. I shelled out the money for a PO Box, which seems like the only solution in the U.S., because in my experience FedEx and UPS are not functioning companies; they're scammers that take money from corporations to lose packages.
These drivers are treated like shit. There is a reason why things are the way they are. I didn't get my package right away, but it's okay, because eventually I did and they just left it. They're asked to do much for way too little. Remember, it's the fuckers at the top that cause all of our problems. Don't blame the help.
Honestly I prefer usps now.. I worked as a driver for FedEx express and when I helped on the belt with packages the loaders would say fragile is French and I don't understand French while rolling the packages.
Up until about 6 months ago or so, in my area FedEx was the best of the delivery services in my area by far. Granted, I know that whichever service is best tends to vary from region to region. But, whenever I saw that my package was getting delivered via FedEx, I was generally glad to know it.
In my area, UPS is the shady shit-show that would totally pull some bullshit like this. UPS will open my mailbox and put packages in there (which is illegal in the USA). UPS will claim my package is delivered and then 3 days later, USPS delivers it. They have some kind of agreement with USPS to deliver the last mile, but UPS tracking literally shows the packages as delivered the moment they turn it over to the USPS. UPS will furiously beep the horn outside my bedroom window until I go to the front door to see what's going on, and then have ME dig through their truck to find my own package. Anyway, I'm ranting now, as is the custom for men my age and in my condition.
USPS is just a whole other paradigm of unfathomably terrible shit show. Okay, I'll stop. I have a problem.
Point is, FedEx used to be the best of shitty lot, so I wonder why they've suddenly and drastically gotten so bad as of late.
I have a moron who works in my area, morning post. They, not even the company they work for, just them, have the shittiest track record for delivering parcels. They literally will not deliver unless it's small enough that they can damage my mailbox door, bending it open to put the parcel in. They refuse to deliver parcels, and yet the company still gives them parcels to deliver.
Every other company has a success rate of 95%+. Not this one. Thanks to a maximum of three delinquents in their employ. Last time I tallied up their success rate was 50%.
Ok, now imagine that you've left "signature required" packages like this before and the person reported them stolen or not delivered to collect on the insurance. How do you think that would make you feel as a delivery driver. Would you ever do it again?
You can just let the free market solve this problem for you. It doesn't happen often, but it's actually true here.
It's super fucking easy too: place the burden of delivery on the seller/shipper, and presto, suddenly paying a little more for non-shit delivery becomes worth it. Or they keep trying till they get it right.
What i don’t get is that amazon deliveries have a date they tell me. I usually don’t need it right now so whatever, i just need to be able to intercept it sometime that day. It will flag as being delivered. But its not out side “oh sometimes they will mark a package as delivered but it will take up to 48 hours to arrive” ok, i get that traffic, and overburdening the driver’s is a constant. But fuck, don’t mark it as here. And i am talking to amazon. They know it’s a problem, just let me know there is a delay, so i don’t go rummaging through my bushes, or canvassing my neighbors!