Surge in Wendy's complaints exposes limits to consumer tolerance of unstable prices
Surge in Wendy's complaints exposes limits to consumer tolerance of unstable prices
Just like American consumers stood up to Netflix when they cracked down on password sharing?
I canceled my account.. but yes, sad trombone noises all around.
Tried to get my wife to cancel multiple times. She actually watches their content and "can't go without it". Imo Netflix has been shit aside from standup comedy for like 8 years now.
They've been spamming me with emails since I canceled a year ago. Apparently they're also raising prices again so fuck them
I think part of the intolerance with Wendy's is that it's food. One can live without entertainment, but not without food. There's also the fact that tmobile (and I think verizon) gives its customers access to Netflix with their phone plans
No one needs Wendy’s. A lot of vocal people are annoyed with all this stuff, but I think it’s not their core customers being vocal. I for one stopped going there when their app started allowing me to order, but the restaurant receives a payment failed notice and never makes my food. Been through support multiple times and no one knows anything. Then I tried to relogin and Google login was down for weeks.
Verizon gives Hulu and D+ but both with ads
We showed them! 😅😥
Actually yes.
Subscriptions went up in general but down in the areas where they implemented the change.
I don't think it's intolerance to unstable prices. It's intolerance to higher prices.
If they also dropped the price substantialy when demand was lower, I'd assume many more would be OK with it. Instead this looks like just another trick to raise prices
I don't think it's either of those so much as intolerance to openly price gouging.
Higher prices reduce demand (or at least overall sales). That's basic economics and we have seen a lot of that over the past 3 years.
We've seen scarcity lead to increased prices (see eggs). This also led to reduced sales but not outrage, because most consumers understand how a chicken disease can lead to the loss of huge portions of egg laying chickens and how an event like that can lead to temporary price increases.
Even with Uber surge pricing, while it does indeed piss people off and reduce demand, even those who hate it can at least understand the principle that some of that increase is passed on to the drivers as an incentive to get more drivers to serve areas and times with high demand. You're still seeing the economic function of a price increase, but at least some of it is going toward a measure to mitigate the issue.
But in this case there's no factor that makes a burger at noon cost Wendy's any more than a burger at 3pm. I think that's where the outrage comes from. It's Wendy's basically saying, "We're increasing prices at this time because we like money."
Are they paying employees more at surge times? Is their food more expensive to buy and prepare at those times? Are they increasing staffing for a few hours to ensure that wait times don't increase?
Nah. It's still the same old thing on their end, they've just decided they want more money.
It's intolerance to blatant greed.
I have news for you: Uber increases prices based on their guesses about how much you'll pay. They have been caught increasing prices for different customers at the same time in the same exact place.
For example:
They read your phone state and battery life. If they know you have 10% battery left, they will raise your price because they know you probably can't wait for another car. If they think you are a woman and you look at rides after midnight and your battery is low, they are going to charge an arm and a leg.
I try to keep my battery charged at 100% when I go out. I also check the price 10 minutes before I need it on both Uber and Lyft. That way they see someone load the app, check a price, and close the app quickly. This looks like a cheap person who they think can be enticed by a low price. They will routinely drop the price because they think I'm considering driving or something.
Sure, but in that situation, the surge price becomes the new base price, and you wind up with the same thing just reframed as a low demand discount instead of a peak demand increase.
Pretty much the entire US economy has been surge-based pricing since 2021 in that case.
Which is what they'll ultimately do later on when this blows over.
Do you honestly think that this scheme was anything but a ploy to make the customer pay more? This has nothing to do with 'adapting to a market' and everything to do with profit seeking.
The whole idea of a franchise is so people can get the same menu at the same quality at the same price no matter where they are. Having dynamic pricing means you can't even be assured of the price at a single location, let alone being in a new city with an unfamiliar restaurant.
If you don't know what you are going to be able to buy with your $5, then might as well go to someplace different.
Um, the whole idea of a franchise is for the owner to make money.
For the consumer I am pretty sure they meant. There is a lot of surprises and uncertainty but when you go to a place like that you know exactly what you are going to get for the price you expect.
same price no matter where they are
This is not at all true. Here is a map showing Big Mac prices across the US:
Whenever I am abroad I usually go to a franchise place at least once just out of curiosity. Rarely buy anything. The prices are usually identical.
Boycott em anyways
This would send a message not just to Wendy's , but to any other company thinking of "Opportunistic Gouging".
Imagine Starbucks charging more for coffee in the morning Imagine bars charging more for beer during games Imagine gas stations charging more for gasoline after a natural disaster. Actually you don't have to imagine that: many have tried it, and they've gotten massive fucking fines when they do, because Opportunistic Gouging is fucking unacceptable.
Pass Laws, you fools.
We would need a functioning legislature to pass laws. We can’t even pass a budget.
In an emergency situation it should be illegal. Because too many people want it shouldn’t be. Annoying, shitty, sure. But supply and demand is not getting overturned.
I’ve never been to Wendy’s and currently it doesn’t look like I will go there in the foreseeable future
After I paid $4.31 a while back for a large chocolate Frosty, was handed a 12 ouncer, and was assured that it was not a mistake when I insisted that I'd ordered a large, I decided to part ways with Wendy's. Shrinkflation with the Frosty's, hyperinflation with their burgers...fuck 'em. I'll make my own burgers.
How many ounces did their large frosty used to be?
It was 20 oz. for a long time, but I feel like I remember a time in the mid 90s when it was 24 oz. And the price has gone up as well, I definitely wasn't paying $4 and tax for a large Frosty back then.
The funny thing is, it doesn't even make sense. Wendy's doesn't run out of stock, costumers just wait a little longer. Uber might have limited cars available so """"""it makes some level of sense"""""" (please don't kill me)
Having the kitchen fully staffed and still working 100% is the most profitable situation for them. This is just a"fuck you because we think we can" situation.
Having the kitchen half staffed but spreading the customers out so they still get the same revenue is what they were aiming for.
It's a "fuck you" and "fuck our employees" policy.
Having the kitchen staffed and working 100% of the time will turn into burnout really fucking quick.
Beancounters need to learn humans are not machines.
Not 100% of the time, but working at 100% capacity during the rush hour.
I worked in a McDonald's, and 1-2 hours working at full capacity was very manageable. It's much worse when it's not very busy but it's extremely understaffed.
If the poor assholes working get surge wages during the rush I'll go along with it
hahahahaha not under our current corporatocracy!
Corruptocracy
My decision to no longer eat at Wendys 2 decades ago has certainly paid off.
Please activate the surge pricing Dave!!
Plus with surge pricing at Wendy's I assume there is still a floor for prices, right? Like at 3pm it's probably still the normal/regular menu price and not some crazy firesale of 99 cent meals
Wendy's was the first to try market price for fast food. I've heard of market price for lobster but never for crappy food.
If Wendy's hadn't announced/advertised their new variable pricing strategy, fewer people would've noticed, And there wouldn't be this backlash.
People don't really notice fast food prices until theyve already paid and sometimes they still don't even notice until much later In retrospect.
Well yeah, change like this is so rarely to the benefit of the consumer.
People know this would end up with a thing they like just costing more money.
This whole thing was a stunt to test public response. Had we not said anything they would have implemented it. I won't hear otherwise.
The only way to stop it would be for Wendy's to go bankrupt as a result of their little test.
Unfortunately, that won't happen because the sociopaths in charge of our lives are right. People are stupid.
If anything the lesson they learned is to not announce anything and to just do it hoping people don't catch on. I don't think enough people buy fast food so regularly that they have the prices memorized. :/
I have taco bell memorized, I get Taco Bell a couple times a weak. I get the same fucking thing everytime, I know their price.
What in politics is called a trial balloon.