A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time
A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time
Presto Automations recently admitted that most of the orders taken by its AI drive-thru chatbot are actually assisted by off-site human workers.
A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time::Presto Automations recently admitted that most of the orders taken by its AI drive-thru chatbot are actually assisted by off-site human workers.
One would think that by now, these companies would have built up enough training data to no longer require human intervention?
Is their existing "AI" tech just your usual old chatbot, except with a STT and TTS so it's usable at a drive thru? The article only mentions that they started recently using ChatGPT to assist with speech recognition... so unless I missed it, there's no mention of their current tech using LLMs at all - just another company trying to climb on board the AI hype train 🤦♂️
Presto said that off-site workers based in places like the Philippines that assist the chatbots will becoming [sic] increasingly expensive, Bloomberg reported.
Good. People in countries who aren't so well off shouldn't be exploited as cheap & disposable call center labor IMO.
Not using a LLM is clearly a mistake.
I bet if you provided ChatGPT the menu along with the spoken text it would figure it out no problem.
I guess the STT is a bigger issue.
Sorry, as an AI language model I am not capable of preparing food for you.
The McDonalds here had an AI prompt for like a week. I don't care because all I need to do is say the number for my mobile order and it was faster. But everyone over 30 would be screaming and yelling shit about "who are you", "what's happening", "am I supposed to talk now?". I still get stuck behind old people that struggle with actual humans at the drive thru.
General technological competence is so far behind what can be offered to consumers. People are the bottle neck, look at bear proof trash can designs. And I don't think it's getting better like it was. With the internet now packaged into 2 click apps, the majority of kids are just doing that instead of getting into FOSS and Linux like the majority of the early 2000s internet users.
You realize that Millennials are over 30, and spent their entire lives speed running through the most significant changes, year over year, of the digital age, right?
Millenials are actually somewhat the exception because we actually needed to use computers. Generally speaking it got worse because every fucking thing is abstracted away from consumers.
http://www.coding2learn.org/blog/2013/07/29/kids-cant-use-computers/
I'm 28 and i can barely figure out how to order from the stupid kiosks at McDonald's. It took my brither and I ages to figure out how to order a breakfast meal with a mocha in a road trip, and after a lot of arguing and swearing i still didnt end up with the meal i wanted. I should have just used the bathroom and used the drive through because the attendant actually understands how to use the system.
I'm generally pro-automation if it can increase efficiency, but McDonalds' ordering AI is terrible. It had issues understanding their buy one get one for $1 deal and then one time I ordered a "bacon McCrispy" which was an item right there on the menu but what I got was a plain McCrispy and a side order of bacon in a breakfast container. They need to send their AI back to training. I'd really just prefer kiosks at the drive thru like they have inside. Voice is the worst way to interact with a computer IMO, but maybe that's just because most implementations suck. Voice is too open ended though, a kiosk can provide exactly what options are available and as long as it has full set of customization options I don't think that open endedness benefits anyone.
Also, over 30? Millenials grew up on the Internet for the most part. I'm 34 and grew up with computers and Internet. It was our parents' generation that fails to understand tech.
Well this kid also thinks that most people on the Internet in the early 2000s were using FOSS and Linux. He doesn't know what's going on.
People were mostly using email the way we use social media: sending pictures, dumb chain emails, chatting. Instead of Instagram, you would just go to the comment section of a magazine or newspaper and post your inane ramblings there.
it takes me about 3 times as long to use an AI bot because I have to ask it a bunch of silly questions first to try and fuck with it.
"Yeah, let me get uhhhh the McTrangle with a side of blubblub, and do you guys do the Krango geep still?"
I'm scared that if they start including all our shit posting in their model data, it will roast me back for saying dumb stuff.
I know the article is seemingly hopeful. But that's 30% of the time they don't need an employee.
In its most recent cost-cutting measures in November, the company laid off roughly 17% of its global full-time employees as well as reducing its monthly expenditures.
AI is not a revolution for the working class, and it never will be. I'm tired of having this argument that 'I don't understand AI' or that 'It's good for humanity.'
It's good for capitalists and that's fucking it. Cheap and compliant labor is all they fucking want. If they can replace you with a bot that will do the work basically for free, they will.
This isn't rocket science, nor is it unprecedented. This idea that "AI will save us" is about as true as "Arbeit Macht Frei".
AI will be used to undervalue your labor, and push you to beg to deregulate just to be able to survive.
That's the exact reason why "Luddite" is an insult. They were people who wanted technology to benefit everyone and they were labeled as backwards thinking for it.
It's true in a capitalist system for sure. Automation causes fewer people to be responsible for more profit, so fewer people see the benefit of it. Capitalists argue it will just cause prices to fall, but a) to what, if many people can't find a stable job, and b) prices are quick to rise but slow to fall, nobody wants to take a loss on what they paid for/forecast, and businesses implementing this tech certainly aren't expecting to have to lower prices. Less money getting you more value increases the value of money - also known as deflation, and something economists avoid as it's quite painful.
Automation itself can be good for humans though. I don't think people should be stuck doing a bullshit job nobody really needs just because we don't want to eliminate a job. Our goal as human society should be for people to have more and more choice over how they spend their own time. Even if we eliminate basically all necessary work from human existence, creative works have intrinsic value to the people who create them at the very least, and often value to many other people as well - AI will never eliminate that even if AI becomes very creative itself.
Mandatory work should be something we try to eliminate, and replaced by people generally being able to choose to do whatever they want within reason. This is not something that makes any sense in a capitalist system, so rather than attacking automation and keeping capitalism just because that creates a more equal income distribution, we should be working toward replacing capitalism with something better, and automation is a part of getting there.
Remember when people were conspiracy theorists for saying AI would replace a ton of people's jobs?
Remember when they promised us advances in technology would mean we would work less while enjoying a life of leisure?
They were right. The problem is it's a big club and you ain't in it. We ain't in it.
The article states 30% of those jobs are lost. And the 70% that are working are training the models. It is very normal that they start with a lot of oversight, manual intervention and hypercare, they are likely training the models to little my little reduce the amount of people. I don't work in this company, but in a similar one and I don't want to think how many people lost their job because of what we did.
AI has already replaced ton of jobs, after all it can be used as a form of automation. Media is over hyping it's current capabilities, but this is moving forward.
No? Maybe I just ignored them because that's such a dumb take. Anything that allows someone to do more work than they could before will lead to job losses, and that includes the vast majority of technological innovation.
The main exception I can think of is domestic appliances, but even that is questionable. Few "jobs" were lost because housekeeping is mostly unpaid labor. Even then, the idea that married women should be able to afford to stay home and take care of chores is gone. I think the automation of domestic work has a lot to do with why it's now the norm for both partners in a marriage to work outside the home.
I ran into an AI order taker at a checkers. It was very weird and generally a bad experience
I can't tell if it's AI or just text to speech. Could be someone pressing a button.
It was definitely more akin to one of those awful phone lines where you have to say something to progress than someone pressing buttons
There is one at a nearby Rallyes. It worked fine for me.
What problems did you have? To me it just felt like an automated voicemail process.
Worked fine. Just think it was a weird and bad experience.
Fake it ‘till you make it!
This is the best summary I could come up with:
A restaurant tech firm that provides AI drive-thru chatbots acknowledged that over 70% of its orders are actually assisted by off-site human workers, according to an SEC filing in November.
The company even announced a collaboration with OpenAI in March 2023 to utilize ChatGPT to enhance its drive-thru voice assistant features for more natural and human-like interactions.
However, in the recent SEC filing, the company said it actually largely relies on human agents — or what it calls "humans-in-the-loop" — to assist the AI in receiving orders.
"As we continue to improve our AI accuracy and further deploy Presto Voice across store locations, we believe that the percentage of orders that do not require any human agent intervention will reach 30% or better."
Restaurant chains across the US are increasingly relying on AI to take orders and eventually reduce the amount of human labor needed.
Wendy's is one such company that is automating its drive-thru service and training its chatbot to recognize customer lingo when taking orders and suggesting better offers.
The original article contains 370 words, the summary contains 172 words. Saved 54%. I'm a bot and I'm open source!