a tech illiterate old friend of mine in his 60s got tasked with changing his simcard for new one. But the network just didn't appear. Long story short after 3 hrs of headbashing I asked him to send me the photo of simcard itself
that was a valuable afternoon for my humility
alt text: nano-simcard rotated 90 degrees forcefully inserted into standard size simcard frame which is missing micro size simcard frame
I used to work at a phone repair shop. The amount of people that put Sim cards in their brand new phone without the tray. We would have to take the phones apart to get their Sim cards out.
Isn't the "standard" sim card in you pic actually mini-sim? While the standard one is credit card-sized? I think I have a phone somewhere that takes a credit card sized sim actually.
Had someone verify that wifi was working because he could see his neighbors' networks. Airplane Mode was enabled. Dunno what he thought he saw.
Same thing with a colleague. The guy told him that he was definitely connected to wifi. It took a lot of probing to confirm that wasn't true.
Some people just can't provide valid feedback nor follow simple instructions. I kinda feel like those individuals shouldn't be allowed to use computers to do their jobs. If you can't master just pass the basics, sorry. Here's a pencil and a pad of paper. You can either work the longer way or you can consciously put in the effort to learn this stuff enough for us to help you when you need it.
My own father, who had a doctorate in mechanical engineering: "Now click the Apple menu." "What's that?" "It's the menu that's an Apple logo in the top left corner of the screen." "I don't have that." "Yes, you definitely have that." "No, I don'… oh there it is."
I'm not calling anyone stupid. More that I'm saying people convince themselves that they can't learn and then shut down.
I think that's the trick, right? 1% of a perfectly normal person's attention looks a lot like a really dumb person. This certainly goes for tech, but also for any number of other fields.
Insightful. I was commenting about a VIP wrt a power dialog on a mobile device and posited that the reason they didn't understand a thing must be that they don't read before dismissing it. I would even say that's half of 1% of their attention and that makes complete sense. The other 99.5% is focused on the things they consider more important.
I mean in fairness to the first one, on most systems it is possible to turn wifi back on without turning off airplane mode (there is in-flight wifi after all)
I think this really comes down to whether the employee was IT (and to an extent part of the network team). If so, I'd say there's a lot of questions to be answered here. If not, there's also a lot of questions to be answered but not from that employee :P
To be slightly fair to the tech illiterate, there’s no sfp transceiver specified or shown in the picture… how the hell is someone supposed to plug that in?
As a programmer, I don't even know what we're looking at. A switch, I would guess, but I haven't seen hardware in years. In any case wouldn't "port 21 <bottom|top>" been better?
Yeah, I had never seen a connector that looks anything like that, but I figured I was just behind the times (since it didn't look like Ethernet plugged into it to me)
I’m enjoying the idea of someone looking at the picture, looking at their cords, looking at the plugs, and then working this out as a solution rather than sending a picture of the plug end and port and asking for clarification.
Like this person probably felt really stupid needing to sort out what’s going on, because it was just unclear, and I enjoy where they ended up all the same. It’s totally wrong, but it’s creative problem solving for sure.