I know you're joking, but I used to work at a convenience store and the scratcher addicts were the most depressing part. I guess I should be grateful that the store I worked at wasn't in an area where more depressing kinds of addicts would be around.
I know of a few small stores that owe their livelihoods to the local gambling addicts and the lottery machine. The entire business if dedicated to a few whales since selling snacks and coffee to randos didn't work out and they would otherwise close. They even set up private rooms where they could sped the day scratching tickets as they would come in and blow and entire pay/welfare/retirement check.
The logic is always the same, "I'm up $500 today" not even calculating the losses and "I just need one big win". People will farm gamblers like cattle.
A similar establishment by me also diversified into bongs. A wall of bongs, a wall of lottery, a wall of smokes, a locked case full of smaller smoke accessories, half a wall of cooler, and three tiny islands of "food." It's very bright and clean but also sad as fuck.
Dude it was depressing stopping off at the beer store on the way home from work for a 6pack so I could kick it and relax on the couch...
...and there'd be a group of blue collars going there to cash their weekly paychecks, buy a couple 40s and $50 worth of scratchers. They'd win $10, and buy $10 more worth of scratchers. They'd win a TICKET, get another and win nothing, then complain that they were "so close" to winning 10-grand.
Work at a rutters. had multiple guys who were serious come in with like 20 $1 and 5 $20 every other day. We had one guy who'd buy $100-$200 every visit (up to 3 times a day). Must've been in his 50s but he said his wife didn't know. Scratch offs scare me now I've only ever seen one $1500 win but I'd only work part time so.
I used to work at a liquor store that had a lottery machine (scratch offs, state lotto) and yea the addicts were pretty depressing. This was a liquor store so we had sadder ones, but still.
The keno addicts at the bar i work at are wild. They just keep silently putting in money and watching the drawings. I prefer that to the ones who try to explain their strategies to me or complain that some number appears in every drawing. Or the guy who came in Wednesday night and kept betting $10 that the first pitch of every at bat of the Mets/Brewers game was gonna be a strike. It's bleak.
Our national betting company has started showing "stimulated" football games for people to bet on, with screens showing highlighted actions and all... It's so depressing.
I remember hearing a story like twenty years ago about a person that figured out that serial number were disclosing payouts. They would buy a bunch, find the winners, scratch them, then return the losers for their money back. I think I heard about it on a planet money or this American life ages and ages ago.
Store clerks who just want to get through their shift without committing battery upon their customers and are definitely not paid enough to deal with that shit.
Not paid enough to say "no refunds" but given the ability to authorize giving out money for unofficial reasons? If it's unauthorized, then they're essentially stealing cash and assuming an extremely high risk of getting fired to avoid confrontation.
I've never worked a gas station, but I've worked fast food and I would have been fired soooo fast if I were giving out unauthorized refunds. Maybe even prosecuted if the amount was large enough. I've seen people fired for less.
I work at a gas station that does food, and we can refund almost anything at the whim of the cashier, sure there should be a reason, but you don't ask a manager or whatever you just do it if it's the right thing.
Lotto on the other hand belongs with things like phone credit and fuel. If the system even lets you, it's going to log it and management will know and expect a good explanation on what the fuck you are doing.
I just quit after calling the police. Dude said they were too hard to scratch off and wanted his money back. Was dressed to the nines (as was his date), in a seedy movie rental store, trying to return lottery tickets by amicably dropping threats of coming behind the register.
I sure hope his date was impressed. Nobody else was.
Edit: also, this was about 20 years ago, so may very well have been a scam attempt.
I won like $250 on the first scratch off I got with my boyfriend. Broke my reality, I want to try it one more time to see if we'd win anything but I gotta stay safe