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You're blaming the victim for being an idiot instead of the root cause.
The entire world is covered in a layer of mis- and disinformation to separate people from their money.
That's the problem.No, I "blame" victims who are assholes about it by taking their shame and loss of pride and taking it out on tech support.
I would sympathise with those that admitted they made a mistake and were looking for real answers
There are two victims. The illiterate who get taken advantage of by malicious actors gaming the results and your company whose tech support center has to deal with the victims shame and distress and the reputational impact that your company faces from scammers impersonating you.
There is actually a third victim and that’s the rest of your customers who have to pay higher rates for services to cover the losses due to fraud.
The bad guy in this scenario isn’t any of the victims but if the two victims don’t have empathy for each other, ultimately the bad guys are empowered to further steal.
i blame victims
Yes, we established that.
... contingent on their attitude
That's fine, it doesn't negate my point.
Ooh, so virtuous of you to defend the helpless...
As opposed to licking the boots of anyone with a slight level of power?
Every time.
Ah, I see where you're coming from now. No, you don't have to glaze me to get the support that you need, but you sure as hell don't get to verbally abuse me because you made a mistake and are too much of an narcissistic asshole to reflect on that mistake.
Oh, completely agree. But both can exist at the same time and it's up to both parties to correct their shitty behavior.