
TechTakes
- Customer service sucks, chatbots must be the solution
Capgemini has polled executives, customer service workers and consumers (but mostly executives) and found out that customer service sucks, and working in customer service sucks even more. Customers apparently want prompt solutions to problems. Customer service personnel feels that they are put in a position to upsell customers. For some reason this makes both sides unhappy.
Solution? Chatbots!
There is some nice rhetorical footwork going on in the report, so it was presumably written by a human. By conflating chatbots and live chat (you know, with someone actually alive) and never once asking whether the chatbots can actually solve the problems with customer service, they come to the conclusion that chatbots must be the answer. After all, lots of the surveyed executives think they will be the answer. And when have executives ever been wrong?
- AGI Escapes Containment; Trump Admin: "Hold My Beer" — Tariff Terathreadbsky.app Amy Hoy (@amyhoy.bsky.social)
guess where they got their weird trade deficit math from? i went to the pit for y'all and brought back the screenshots with alt text
Now that AI got involved it's on topic for TechTakes I guess. Making a containment thread because there might be a lot to sneer about this.
Boring version of of the main story: https://text.npr.org/nx-s1-5345802
Skynet declares trade war on penguins: https://archive.is/Nn5MC
Reactionary news outlet celebrates 77% drop in stock price by taking everyone else down with them: https://bsky.app/profile/brianmfloyd.bsky.social/post/3lluybov3i22o
- pivot-to-ai.com Bonfire of the LLMs: Gartner forecasts ‘extinction’ for generative AI vendors
Gartner Research Distinguished Analyst John-David Lovelock forecasts “extinction” for the large language model vendors. [Register] Lovelock figures there’s a market for three large LLMs — because c…
https://www.youtube.com/watch?v=e7DZZuCi95o - video
my delivery was near perfect on this video, i'm very pleased