Of course they do, because even if they know based on their internal testing that its a hardware issue, they are going to fight tooth and nail against a recall or doing anything to help the consumers affected. They will never publicly admit wrongdoing. It will likely take a class action lawsuit where they will settle without admitting wrongdoing and each person affected gets a buck fiddy for their troubles. (They will settle because going to court and dealing with discovery means they would be caught knowing this was a problem and hiding it anyway.)
Why? Because capitalists gonna capitalist. They want none of the risk associated with profit and all the profit associated with risk. They want to have their cake and eat it, too.
Aren't almost all (if not all) the storage manufacturers guilty of futzing up their production at some point? In the different threads concerning this issue with SanDisk, I'm pretty sure I've read of people recounting issues with many of the different manufacturers.
Doesn't help that there seem to be fewer real options thanks to consolidation over the years.
Not only did they NOT do a recall, they also did NOT execute any kind of customer outreach program to advise about the very real possibility of data loss. And then to just shit all over everyone, they put all the affected products on sale with deep discounts - presumably to sell them as fast as possible before the bad bress became more widely heard.
They replaced a 2tb extreme portable SSD for me and it seems to do the same thing, it disconnects from my mac randomly. I just use it to copy files around now... I had read they had that new firmware for the 4TB but at the time not for mine, contacted support and they just replaced it, I doubt they even considered it had a wide spread defect.
Is it bad that I recently bought the SSD in the picture? It is, isn't it.
It did behave oddly when I tried to use it to move a coworker's data, but that coworker always has weird difficulties with tech so I just assumed. Now I know it's just SanDisk going downhill. And that my knowledge of tech companies' reputations is probably 10 years old.
I'm sure all of their extreme pro models all shitting the bed at my company had nothing to do with them being faulty considering only a few worked after their firmware patch.