Something about incentives
Something about incentives
18 comments
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Why tf is "stole" censored?? We can't even discuss crime now?
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mabye it was engagement bait?
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i see what you did they're
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Close them anyways and gaslight them when they complain. Tell them to open another ticket and repeat. This is called the Sisyphus method.
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One of our desktop techs was found to be opening/closing tickets for the work of processing tickets. It was strongly suggested that she not do that.
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I had a supervisor insist we created 1-to-1 tickets for every individual system imaged. This was extremely tedious and arguably more work than the actual imaging (we did a fairly large amount of imaging)
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I remember a director asking me to speed up getting a large order out before the end of the week even though I had already put in the best guess as a week later.
I reminded him I work by the hour and not on commission and he was like "ooh yeah that makes sense, alright carry on" -
He is an agent of capitalistic chaos.
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Had this once, had a prize for most tickets closed. Every morning I'd be first to grab all the easy garbage tickets. I won.
Don't hate the player, hate the game.
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the receptionist filed another ticket: "My keyboard is missing."
Impressive. Voice dictation, on-screen keyboard, or they had a help desk that is actually slightly workable on mobile? (The third is imaginary.)
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Gamification of the system. I love it
18 comments
As soon as a metric becomes a goal, it stops being a useful metric. This is management 101