Capgemini: Fix your customer service — with chatbots!
Capgemini: Fix your customer service — with chatbots!
pivot-to-ai.com Capgemini: Fix your customer service — with chatbots!
Customer service is terrible. Customers hate it. Support agents hate it. Can you guess the answer? Capgemini has released a 112-page slide deck, “Unleashing the value of customer service: The trans…
As spotted by @mountainriver
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I used to work in a contact center adjacent industry. There are essentially no margins in the business. I really fail to see what value CapG can extract from companies like Teleperformance who are already pared down to the bone.