List of support/meta communities for each instance
List of support/meta communities for each instance
Most instances have a support community for discussing technical issues with that particular server.
As each instance names these slightly differently, I thought I'd create a thread to collect as many as possible.
Lemmy:
- !support@lemmy.world (u/lemmy-kersploosh)
- !support@lemm.ee
lemmynsfw.com- !main@sh.itjust.works (u/lemmy-kersploosh)
- !lemmy_support@lemmy.ml or !meta@lemmy.ml
- !lemmy_ca_support@lemmy.ca (email: support@lemmy.ca)
- !main@feddit.org
- !div0@lemmy.dbzer0.com (u/Dbzer0)
- !main@lemmy.blahaj.zone
- !meta@programming.dev (u/Ulrik-HD)
- !tchncs@discuss.tchncs.de
- !home@lemmy.zip (u/Demigodrick)
- !meta@sopuli.xyz
- !questions@lemmygrad.ml
lemmy.sdf.orgfeddit.uk(u/mighty3mperor)- !feddit_nl@feddit.nl or !meta@feddit.nl
- !support@jlai.lu
- !support@beehaw.org
- !meta@slrpnk.net
- !main@midwest.social
infosec.pub- !meta@aussie.zone
- !community@reddthat.com
- !lemmytoday@lemmy.today
feddit.dklemmings.worldfeddit.it- !quarks@startrek.website (u/williams_482)
- !mander@mander.xyz
- !meta@lemmy.one
- !meta@ani.social
- !community_meta@ttrpg.network
- !wspolnota@szmer.info
- !brasil@lemmy.eco.br
- !meta@lemmy.wtf (u/LemmyDOTwtf)
discuss.online- !support@lemmy.kya.moe
- !lemdroid@lemdro.id
- !support@lemmy.nz
lemmy.cafepreserve.gameslemmy.com.tr(u/yougottabeit)
Mbin:
- !fedia@fedia.io
- !kbinEarth@kbin.earth (u/jwr12135)
PieFed:
Please comment below with equivalent communities and I'll add them to the list.
I would also recommend that instance admins include a link to their meta/support community in the sidebar of their instance.
On a somewhat related note, do any instance admins still have Reddit accounts they would be willing to reveal here?
I've come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.
If you are an instance admin and are comfortable sharing your Reddit username, please do so below.
- lemmynsfw.com - there's !lemmynsfw@lemmynsfw.com but only mods can create posts. I couldn't find any direct equivalent to a support comm.
- lemmygrad.ml - !questions@lemmygrad.ml ; there's also !announcements@lemmygrad.ml for official content
- lemmy.eco.br - support strictu sensu is done through Matrix, https://matrix.to/#/#lemmyecobr:matrix.org . But there's also !brasil@lemmy.eco.br to talk about the server.
Thanks! Added.
!feddit_nl@feddit.nl is used more than !meta@feddit.nl.
Thanks! Added.
Dbzer0 on reddit
Thanks! Added.
@TheDude@sh.itjust.works, @imaqtpie@sh.itjust.works, @kersploosh@sh.itjust.works, @InEnduringGrowStrong@sh.itjust.works
Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.
Also, could we consider adding a direct link to !main@sh.itjust.works in our sidebar? (In addition to the links to the "Getting Started" guide and Lemmy Support)
That's a good idea. I added !main@sh.itjust.works to the instance sidebar. I also added a clearer link to our instance's Matrix chat.
Nice!
Thanks!
I don't have a working reddit account anymore, but if you find someone that needs help with setting up an account, either direct them to the matrix room or maybe be kind of an ambassador for them in the matrix room?
I realize matrix isn't the easiest or most convenient and we'll discuss alternatives.Yeah, I think the fraction of Redditors (even among those who are interested in Lemmy) who already use Matrix is pretty small. Asking them to sign up for yet another service to debug Lemmy issues will turn people away.
Fortunately, kersploosh has volunteered to be an ambassador for sh.itjust.works on Reddit.
Thanks! Added. Do you know if any of the admins of those instances have a presence on Reddit?
I doubt they are very active there, as they seem busy enough taking care of PieFed.
@andrew_s@piefed.social : If you're on Reddit, there's someone here who wants you on a list to help lost redditors with on-boarding.
kbin.earth has !kbinEarth@kbin.earth
@sunaurus@lemm.ee, @beneeney@lemm.ee, @EllaSpiggins@lemm.ee, @JuiceMachine@lemm.ee
Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.
Also, would you consider adding a direct link to !support@lemm.ee in the instance sidebar? (In addition to the excellent FAQ guide)
@ruud@lemmy.world, @MrKaplan@lemmy.world, @jelloeater85@lemmy.world, @lwadmin@lemmy.world, @Serinus@lemmy.world, @kersploosh@lemmy.world
Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.
I won't reveal my main Reddit account, but I just created an alt for the purpose: https://www.reddit.com/user/lemmy-kersploosh/
You can send people my way. I will do my best to help!
Altho I didn't see anyone complain about Mbin having troubles with registration, my instance's meta community is !fedia@fedia.io . It's the biggest Mbin instance
Thanks! Added. Do you know if any of your admins are active on Reddit?
@smorks@lemmy.ca, @otter@lemmy.ca, @TruckBC@lemmy.ca, @Shadow@lemmy.ca, @mp3@lemmy.ca, @recursive_recursion@lemmy.ca
Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.
We have the support@lemmy.ca email that can be used for signup issues.
Thanks! Added.
While we do have accounts, I don't think they're monitored actively. It's probably best to list the email address. We all can see those emails, and we've been able to help a number of new users that way already. Often we can match the email address to the account and resolve it within our initial reply
Also thank you for putting this together! It's very helpful
We all can see those emails, and we’ve been able to help a number of new users that way already. Often we can match the email address to the account and resolve it within our initial reply
Sounds like a great system!
Also thank you for putting this together!
You're welcome! From one Canadian Lemmy instance to another, thank you for all the work you do!
@meldrik@lemmy.wtf, are you u/LemmyDOTwtf on Reddit? May I include your username in the OP?
Also, would you consider adding a direct link to !meta@lemmy.wtf in the instance sidebar?
Yes and sure.
Thanks! Added.
I think that one might be for lemmy.zip users only. @Demigodrick@lemmy.zip, could you confirm?
Good point - we don't really have a space for this. We kind of use !home for most things, and i wouldn't moderate a post from an external user if there was a technical issue. So !home is probably the best place. (I'll update the description to reflect)
I will have a think about a support community but home is fine for now :) thanks for checking!
feddit.uk (u/mighty3mperor)
Also @Demigodrick@lemmy.zip is u/Demigodrick - he's been pitching in over on The Bad Place.
Thanks! Added.
It looks like @lemmy_tr@lemmy.com.tr hasn't been active in 5 months. This instance is still online, but is it actively maintained?
Edit: It's also still on 0.19.5.
@fxomt@lemmy.dbzer0.com Do you think we might consider pinning this post? I will do my best to keep it up to date.
I can pin it
Thanks. It seems to be pinned on dbzer0 and literature.cafe, but not on many remote instances:
Thanks! Added. Do you know if any of your admins have a presence on Reddit?
@snowe@programming.dev, @Ategon@programming.dev, @UlrikHD@programming.dev, @recursive_recursion@programming.dev
Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.
Thanks! Added.