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I've never understood the people who seem to not get that some people actually don't mind scanning their stuff and putting it in bags, and insist that that's the line between what the customer does and the employee. They also used to carry your groceries to the car for you, and you can also get them to pick everything up, bag it and bring it to your car or house. It's not like the checkout process is the special part that can't change.
Yeah, they want to save money by having fewer people get more customers checked out faster. I don't really care since the part I like, getting finished at the store, happens faster.
I love self checkout. Conversation with strangers is difficult, slow and often not fun. Separating that aspect from checking out is the best customer service a lot of stores offer.
Some stores near me are removing or disabling self checkout. Apparently this better serves the customer. Can't quite see how taking away options improves things, but ...
It doesn't, it's because people shoplift at self checkout all the time and the big retailers can't figure out how to stop it. Almost every shop in my town forces you to do self checkout, they don't even have cashiers most of the time. Last time I was at my local walmart they had like 6 self checkouts and 4 cashiers just standing there staring at everyone trying to find shoplifters. They still can't find them though lol.
Which is bizarre, because shrinkage due to theft at all major retail chains is at historic lows, but they keep complaining that they can't make any money due to rampant shoplifting. Then you look at their profits for each fiscal year and wonder what their deal is if losses due to shoplifting have never been lower and profits have never been higher?
It's an easy scapegoat to justify closing low performing stores. It essentially shifts the blame onto the community, rather than the greedy suits.
Well, this can't possibly be the case. The giant corporations who assuredly only have my best interests in mind tell me it's what I want, not what they want.
I dare say that the shoplifters aren't even bothering going through the self checkout as a pretense.
I respect your preference, and for some people it could even be considered a "reasonable accommodation."
But I prefer to have the person who does this all day whip through the scanning and bagging while I pay up. It may not be rocket surgery, but good cashiers have an efficiency of eye/brain/hand motion that I can't match. Especially when there's multiples of the same item, their machine trusts them to do it the efficient way rather than scanning and weighing each item. Or having the produce codes at their fingertips without stopping to read them. And since all machines have little quirks, it's helpful to know exactly where to apply "percussive maintenance."
I am comfortable speaking with strangers, so I always thank them and wish them a good day. And I don't stand for entitled assholes giving them shit, either.
Having both options is best and should be part of ADA compliance.
That's fair.
Yea the issue is the employer doing it to make more profit instead of spreading the more profit they make to the workers. There is nothing wrong with self check out. There is something wrong with people being paid shit when the company is sending dividends to stockholders instead.
The check out is the part where the actual sales transaction occurs. It really is materially different from those other services you mentioned.
Also,
I don't really care since the part I like, getting finished at the store, happens faster.
That was true until they realized they could enshittify by closing all the regular check-outs and force everyone into it. Now it's just as slow as full-service used to be.
check out is the part where the actual sales transaction occurs. It really is materially different
Like a vending machine? Or the gas station? Or the grocery pickup, where I pay online?
What makes a human being present for me giving my money to a machine different if it's a grocery store as opposed to one of those?Sorry your experience sucks. Stores near me regularly have both open and the self checkout is invariably significantly faster. It's not like I just didn't notice that something I do several times a week actually sucks.