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The service charge is not a tip or gratuity, and is an added fee controlled by the restaurant that helps subsidize the staff wages so that management doesn't have to while still seeming to have reasonable prices on the menu. Also, management takes a cut as it subsidizes their wages too.
Edit: I get why this upsets some people, but the downvote button is not a disagree button. I merely restated the restaurant's explanation in plain language. I'm not agreeing with it...
If you charge me for service, I’m not paying extra for service.
Call it what it is - a junk fee so they can make their prices look lower than they are. I wouldn’t go to this restaurant a second time.
By tradition, the service charge is supposed to be paid to the staff. Therefore, it's not customary to tip when you're assessed a service charge, although many restaurants choose to ask for a tip anyway.
If you work in a restaurant that charges a service charge but pockets it... you're being robbed.
Unfortunately, this isn't true anymore. At least in PA.
34 Pa. Code 231.114. Service charges.
§ 231.114 b
The notice required by subsection (a) must state that the administrative charge is for administration of the banquet, special function or package deal and does not include a tip to be distributed to the employees who provided service to the guests.
The problem is, this is still decietful. If this is an issue then the correct move would be to make every item on the menu 18% more expensive as a base. Because now, they still get to say “oh well our prices are still low come eat here and get “X item” for “Y price” but that’s not true anymore because of the service charge. It’s just a way to keep menu items lower in price but increase the price at the end.
Sounds like it does much the same thing as tipping then, right? But then the receipt says you should pay the service charge and a tip on top 🤔
I'm not American so maybe someone can explain this to me, haha...
I'm an American, and I can't explain this to you. If I saw this on a receipt, I would write down on it that I'm tipping $0 because of the service fee and to consider the fee my tip.
If you live in a place where this is becoming the norm, that’s exactly what you do.
A far more above board and less vibes-based way to pay.
It doesn't make sense to any sane person. But basically:
The restaurant feels that costs have increased and in order to remain profitable they must raise prices. Instead of raising prices on the menu, take the canoli as an example, from $11 to $13, they decided to add it after the calculation.
This means the customer may go out with an idea of what they would like to spend (maybe it's a special treat for them) orders based on the menu, figures tip and tax... Expects to be out for $100.... But surprise! You owe a fucking service charge.
Now-- I'm not into this particular restaurant's finances. Let's be generous and assume they need to charge more to break even. This is the shady (and should be illegal) way to do this. They should instead raise prices and be honest with the customer what they feel they need to charge.
Except you're wrong. It is a tip because the tip is the service charge. The tip specifically is "we pay them less than minimum wage and your tip covered the rest of their service cost". A tip AND a service charge, especially a service charge not levied because there were X+ people at the table, is double dipping on the tip. Both fees are for the same thing. Either increase prices or increase the tip(or pay your workers fairly and don't expect me to subsidized the rest with these secret fees). Make them upfront and honest. This isn't. This is a perfect invitation to say "you already charged me for the service, so no tip is needed, because that's what it is for".
The tip specifically is "we pay them less than minimum wage
Not everywhere. Some areas don't allow wages that are lower than minimum wage for tipped jobs. The area I live in in California is around $17-18/hr minimum wage regardless of if the job is tipped or not.
Except you're wrong. Service charges are not considered tips under FLSA rules within the US. Many states and local jurisdictions have special rules for tipped wages, how they're taxed and those taxes are collected, and service charges are not included in that definition.
https://www.dov.gov/agencies/whd/fact-sheets/15-tipped-employees-flsa
Nice reading comprehension. The TIP is a service charge. You got that backwards buddy. So a service charge and a tip is service charge x2. Or you're admitting that a tip is only for "above and beyond thanks", in which case it's not mandatory and this is again a scam.
You might want to read it again
Service Charges: A compulsory charge for service, for example, 15 percent of the bill, is not considered a tip under the FLSA. Sums distributed to employees from service charges are not tips, but may be used to satisfy the employer’s minimum wage and overtime pay obligations under the FLSA.
A place implementing a service charge cannot classify it as a tip, even if it's 100% passed onto the employee... a mandatory charge is not a tip, even if the restaurant encourages you to treat it that way. Certain states and jurisdictions tax tips differently than regular wages, and service charges are wages, not tips.
that helps subsidize the staff wages
Allegedly
But If that's the reality, I feel no need to add a tip.
subsidize the staff wages so that management doesn't have to
Yeah that's a pretty shit reason to levy this fee unsuspectingly.
In Australia this would be illegal drip pricing. JUST INCLUDE EVERYTHING IN THE PRICE OF THE FOOD! Is it so hard?
Absolutely wild you also don't add tax in the price in the US.
Is it too much to ask to just be told the price upfront on the menu?