If you were a person of color, having Uber and Airbnb were a game changer. Taxis and hotels were awful from the 80s-2010s.
Taxis were racists and often wouldn't even pick you up. If they did, they often took you on a joyride. Hotels were absolute shit holes. Want to complain about your room? Go pound sand.
Those industries werent good for decades. And the disruption actually made car sharing much more consistent and hotel experiences better.
Hotels prior to the Internet would do shitty things like:
Rates increased. Pay triple.
You want this moldy room or not.
Lie and say this is the only thing available in town
Hotels took a long time to actually get online checking. Most hotels were still requiring phone reservations way past 2010. And even if you get a reservation over the phone, they could always take one look at you upon arrival and reject it.
Airbnb forced them to move to the digital age. They forced them to show the pricing up front. They forced them to have photos of the room types. They made them take reservations and actually hold it, else face bad reviews.
I'm not sure you understand the parent comment. I didn't realize how terrible until I hailed a cab, noticed someone who was actually also hailing but must have been doing so before me, so I deferred and offered the cab I hailed to him. The cabby noticed the person was black and just booked it. The person was resigned and indicated this was not uncommon.
Not sure about taking away tips, but they SHOULD be excluded from counting wage. Ability to legally pay worker zero because tips count towards paid wage should not exist.
At least here in a european countries, taxis and hotels were overregulated and monopolized af. The business models of Uber and Airbnb may not have been the best at the start, but like you say: it was a needed disruption.
My understanding is that Uber basically lifted the idea from queer people. They were tired of not getting taxis so they started a service called homobiles ( https://en.m.wikipedia.org/wiki/Homobiles )
Uber then did all the shitty capitalism things and become the huge money hole and exploitation machine we all know.
Airbnb also made the process easy it lead to rents raising by like 30% in some places .
So they have have some convenience and such, but on the whole they're probably a net negative.
My understanding is that Uber basically lifted the idea from queer people.
That doesn't make sense as it seems Homobiles was first "thought of" in 2010 and properly founded in 2011. While Uber was founded in 2009 and was already operational in 2010.
"I will never forget the look on that cab driver's face as he drove away."
-former business contact extolling Uber (this was in its early days), describing a taxi driver scamming her in a foreign country with unfamiliar currency