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To me, this has always been more of a boomer complaint.
The things boomers complain about aren't always wrong. I ain't their damn employee.
I'm also not an employee of the vending machine company. I'm also not an employee of the gas station.
I don't really see what added value a cashier checking out my items for me has.
There was also a time when people would get pay to press an elevator button for you. But we don't do that anymore because those things are super easy and having someone doing it for you won't make the process faster.
On the other hand, the thing that pisses me off the most about the self-checkout is that people take forever to scan their stuff. When I was working as a cashier I would have an average of 50 clients/hour. There ain't no way those self checkout are more efficient considering the time people take.
From what I've seen, the slower average time is made up for by having more of the stations. Depending on arrangement, you can fit three self checkouts in the same area as one traditional checkout. In my experience, the self checkout line is always moving faster overall.
They are quite a bit more efficient when you consider that there's only 1 staffed register open, but 8 self checkouts open.
And why is that? Could it have anything to do with the fact that the business benefits by making the customers the employees, too? Would a business be in any way incentivized to make paying customers also perform labor for them?
So? I get through checkout faster because I don't have to wait behind old people who take a fucking eternity to find their wallet. For me it's a win/win. It sucks that some people will lose their job to it, sure. But that's what happens literally every single time society progresses. I'm also not sad about the manual telephone exchange lady losing her job.
I don't have to wait behind old people who take a fucking eternity to find their wallet.
She's still there, she's just stuck at one of the six kiosks while Americans finally figured out how to queue in one line.
Of course they are. What of it?
And this answers the question.
Someone who isn’t experienced with doing this scanning regularly takes longer. Especially if you have to put in codes for produce or something else with label or scanning problems.
The majority of these self checkouts also rate limit you intentionally or otherwise (likely due to weight checking on the bagging area). I know I can scan a lot faster than they let me given a proper setup
That's not an apples to apples comparison. I am buying a single thing at a pump: fuel. I boop my card. I stick nozzle in hole. I pull lever until it stops. Vending machines? Second verse same as the first. I boop card. I push button. I take chippies, I walk away. Vending machines specifically are purpose-built for self-service.
I spend maybe 30 seconds to 3 minutes at these things. The only work I do is tapping my payment and pressing a button or two. Groceries are a whole different animal. It's scanning, weighing, coding, bagging, loading, and paying. It's a fuckton more involvement by the customer. I don't think you can in good faith compare self-checkout to a vending machine.
The business is incentivized to trick you into performing labor for them. Part of the cost of my groceries is for someone to have a job doing that. If I'm gonna do that labor for the store, I should get an employee discount, at least.
scan as you cart and self checkout is like the others.
I don't think you can in good faith compare...
Ooh, that's just one of my pet peeves. Such a stupid fucking phrase. The only way to know if you "can't compare" two things is to do a comparison between them and come to the conclusion that the two things are very different. I can compare self checkout to a kumquat if I want to.
Now for some actually useful conversation, let's compare number of steps for vending machine vs self checkout (since that's the closer of my two examples).
Vending machine:
- insert payment
- push button to select items
- pick up item
- repeat all steps until you have the number of items desired
Self checkout:
- scan item or place item on scanner/scale and push buttons for item type. This only counts as one step, because you are never doing both to the same item
- repeat first step until you have all items desired
- insert payment
- pick up items
It's the same steps in a different order.
is to do a comparison between them and come to the conclusion that the two things are very different.
Mate, they did that. That's exactly what they did, and they told us how.
repeat all steps until you have the number of items desired
Holllld the fuck. My self checkout has a loose limit of 25 items, who the hell is getting 20 items from a vending machine?
Imo, they're only there for the company to promote ad programs and discourage stealing by being there. Otherwise, they just make the store experience worse? Unless they give me a discount for using a cashier, I ain't doing in.
Like most things, the answer lies in the middle. You should be able to choose either.
I always wonder if people complained about stores when we started to get the merchandise out of the warehouse ourselves.
Something like, "why isn't there a clerk getting the groceries on my list for me, I don't work here, I shouldn't have to go into the back and get my own shit."
I prefer bagging my own shit anyways when I go shopping. I don't break shit and at least in my area it looks like they disabled the weight shit or set the tolerances higher so I'm not constantly told to bag something I already did or getting told I bagged something without scanning .
Now it's pretty good actually.
I mean, sure, I'm not there employee either, but I'm also not going to be snarky with a similar response.
People working those jobs aren't from a passion for registers or retail commerce. They don't have many options or can only work part time to accept a low paying job with few responsibilities other than keeping accurate count when making change. I'll prefer cashiers until we have better social support for people that need those jobs.
I agree 100%.
Those self checkout lanes are only there so they can cut jobs while charging more for groceries.
I'll defer to @whotookkarl 's comment as they put it best. No one "wants" those jobs.
I don’t “want” my job either, but I do it to make a living. If local jobs disappear from the community so some rich guy can add another million dollars to his pile, that reduces the number of entry level jobs available locally to people getting into the job market with no safety net in place for them. Just so they can not pass the savings along to us.
The grocery store in which I used to work has been desperate to hire cashiers for years, really since the start of the pandemic. There were some days that we had only two lanes open because that's all the staff that we had. During busy times, the store manager, the store owners, and sometimes the managers-on-duty would go up to the front to do check-out. The store installed more self-checkout lanes out of necessity.
Nowadays, I go shop there only in the evenings, and there are enough cashiers because they're all high school students. But the help-wanted sign at the front of the store is still offering open cashier jobs. They're certainly not eliminating jobs that people desperately need.
I'm asking this sincerely: where are those people working now? They gotta be working something, right?
Sorry, I'm not in a position to know. It would be very interesting if an investigative journalist looked into the state of employment from the perspective of workers these days to put together a bigger picture than one store.
I mean we can agree on some things, no? I literally want to stand there while someone checks out my stuff. I have to work to pay for stuff? Oh sweaty.
If I have to self checkout, I should get a discount since an employee was not needed.
Sure, I'm not saying it's exclusively a boomer complaint, just that boomers tend to complain about it more from my perspective.
I'm all for getting out of there as fast as possible. If I'm in line at self checkout and a cashier says "I can get you here", I'm over there.
But generally, I prefer self checkout.
That discount is negated by the higher theft rate.
If you are worried about theft, don't bake in opportunity.
That's why they removed the self scan stations. It was a short lived experiment.
Where? My region has only gotten more.
Western Europe. Pretty rural place. Self scan seems to work better in cities around here.