I'm probably just bad at agile but I usually prefer if QA sends a quick message about a bug first to make sure it's actually a bug and they're not just misunderstanding a story.
What comes to mind when I see this meme is more along the lines of CS DMing devs directly with customer issues and expecting us to magically come up with a solution to something with minimal information given.
I recently came across an early access game with no bug tracker where the expected way to report bugs was to leave a message in a discord channel. 🤦♂️
Folks want to offboard their issue somewhere with minimal effort. It's much easier to do that in free text in an app you're already in than to submit a form where you have to categorize your issue on a website you'd have to pull it.
You're right to say it's friction making people step outside the preferred path.
As a boss, if it's not important enough for me to take the time to make a ticket, I'm not gonna get that mad at the pushback. But then, I'm in a small company so if it is important my response might be "I have another 7 hours of meetings ahead of me, could you pivot to getting replication and add a ticket, and then assign it to yourself?"
I'm sure most've you have noticed whatever the weird bug is that causes Lemmy to claim some obscure post with no comments has hundreds of likes, but I have no problem whatsoever believing this one has 409 likes.