A time you watched patient education just instantly click into place?
A time you watched patient education just instantly click into place?
One of my coworkers was doing their admission assessment and the patient was getting super irritable because it was late and they wanted to go to bed (and the irritation was manifesting in a lot of colorful language up to and including racial slurs). From a style standpoint I knew my coworker often preferred thoroughness over patient comfort vs I'm a lot more likely to just chart "Pt refused / unable to tolerate xyz, full assessment deferred to morning in favor of rest."
So I offered to take the pt off my coworker's hands and they could try their luck with the next one. Done deal, I take over and the patient instantly calms down, ("finally a [my ethnic group] who can take care of me properly!"). OK, here's your admission packet, the supplies you requested, have a nice night." ".....but what about my suboxone?"
And I was just immediately like "oh, OK. Small misunderstanding here. My plan was going to be to just tuck you into bed and hope for the best. If you do actually want to take the time to get all your meds straightened out tonight my coworker here is actually a much better fit for your needs." The pt did not give my coworker any more trouble. Pt successfully educated on the importance of active participation in their treatment plan.
Y'all got any good ones?