2mo ago

Ontario photographer receives box of staples instead of $2,577 camera lens they ordered

www.cp24.com

18 comments

TL:DR
She got a refund
- Seems like that happened after the news got involved.
  Shkel claimed the box of staples weighed the same as what the camera lens would. But, following an internal investigation by Canon Canada, she was told she would not be getting a refund.
  In any case this happens enough where people should consider opening packages at the post office with cameras or maybe recording yourself opening packages at home.
  
  If you have to do this... Ecommerce has no future.
  It started frictionless but now turning into a hussle
- Sounds like it wasn’t gonna happen until the newspaper got involved though.
Camera equipment should be purchased in store if possible
And even then it’s important to open the box and inspect there.
Fuji doesn’t seal their boxes, so it’s possible for a shady store or employee to swap new for used Fuji lenses, you have to be inspect for any wear.
No idea why this has to be such a crapshoot.
- Why the hell wouldn't they just seal the boxes??? Seems like such a low cost to ensure the quality of something pretty expensive
Sometimes e-commerce sucks! I tend to purchase big ticket items directly from the store.
- Good strategy but ecommerce killed a lot of specialized retail
  
  Except photography stores. Seriously, I would never purchase anything online, when Henry's and Don's photo both exist and are good stores, with good employees, and decent pricing. I've cross shopped enough products across multiple different brands (Nikon and Sony plus third party lenses). She paid $2,577 Canadian for a damaged box, here's in stock at Henry's that she could've went to instead for $2,499. https://www.henrys.com/canon-ef-24-70mm-f-2-8l-ii-usm-lens/5637213502.p?srsltid=AfmBOoowGeWSjMZe6ZYOlW8DLhpdbxkoVBE8NHJcGlBpYH9Dqq7nCYF_&color=Black&size=Canon+EF&style=New I get it would've been more with taxes, but I think my point stands.
  I'm getting tired of the same logic that online is cheaper, I don't think that's been true for years.
I ordered four expensive (8TB) M.2 SSDs and one was clearly fake. The label had been removed and applied to a different chip. Only because I had three that looked completely different was I able to press a refund from Amazon without much pushback (I sensed that due to the price, if I'd had only one chip and was suspicious, they'd have made me jump through hoops to prove the fraud).

18 comments