I was just forwarded this someone in my household who watches our server. That's it folks. I've been a hold out for a long time, but this is honestly it.
They want me to pay to stream content that I bought from my hardware transcoded also on my hardware.
I'll say it. As of today, I say Plex is dead. Luckily I've been setting up Jellyfin, I guess it's time to make it production ready.
Edit: I have a Plex Pass. More comments saying “Just buy a plex pass” are seriously not getting it. I have a Plex Pass and my users are still getting this.
And for the thousandth person who wants to say the same things to me:
YES I know I'm unaffected as a Plex Pass owner.
My users were immediately angry at it, which made me angry. Our users don't understand what plex pass is, and they shouldn't have to, that's why I had it. The fact that they were pinged even though it should have kept working is horribly sloppy
Plex is still removing functionality. I don't care that "People should pay their fair share". If Plex wants to put every new feature behind a paywall, that's completely okay. They are removing functionality.
"But they have cloud costs". Remote streaming is negligible to them. It's a dynamic DNS service. Plex client logs in, asks where server is, plex cloud responds with the IP and port of where server is located. That's it.
"Good luck finding another remote streaming" - Again, Plex just opens up an IP and port. Jellyfin also just opens up an IP and port (Hold on jellyfin folks I know, security, that's a separate conversation). All "remote streaming" is is their dynamic dns. Literal pennies to them. Know what actually is costing them money? Hosting all of that ad-supported "free" content that they're probably losing money on.
In short, I don't care how you justify it. Plex is doing something shitty. They're removing functionality that has been free for years. I'm not responding to any more of your comments repeating the same arguments over and over.
I don't see this talked about much anymore, but the day Plex added telemetry in 2017 was the day I became five-alarm desperate for an alternative. Had to wait a 2-3 years with Plex's telemetry IP's and domains blacklisted before Jellyfin was mature enough for me to make the change.
How Plex users can be comfortable with any telemetry is beyond me.
So let me get this straight:
you own the content, you host the content on your machine, you pay the electricity and internet and plex says it can't afford to let you share it to others without a subscription fee?
I mean making plex a one time fee if it's good turnkey solution is fine but subscription...
Do you guys know a way on jellyfin to download media to the phone in lower quality/ less storage intense? This is the only thing I miss in my jellyfin instance
Oh no a paid, proprietary, piece of shit software does something shitty. Who could've ever saw this coming?!
I've said it for years anytime anyone mentioned running a Plex server. As soon as you install that on your server or your homelab it's no longer your server. Proprietary software is malware
I bought Plex Pass when it was $75 for the lifetime option.
I prefer Jellyfin, but sharing is harder for family members with it because I can't get them to just log in without existing credentials (Google Account, Apple ID, etc). Trying to convince my 67 year old mother-in-law to enter a URL, username, and password into an app with a remote is like asking my child to eat broccoli.
For now, I'll keep running dual stack with both. If Plex pulls lifetime passes, even though it'll be a PITA, I'll convert everyone to Jellyfin despite the pain.
I am also a Plex pass person. Multiple times over in fact. I actually have a dedicated account for my server administrator that's separate from the account I use to watch content. Both have Plex pass lifetime.
I've been familiar with this coming down the pipeline for a while and because I have Plex pass, I too, am unaffected, as are my users.
At the same time: here is a piece of software that I paid for. It's "server" software, sure, but it's just a software package. What it does isn't really relevant. The fact is that it processes data stored on my systems, processing by my systems, using my hardware, and sends that data over the Internet, using the Internet connection I pay for separately, and delivers that data directly to the people I've designated as capable of doing so.
The only part of this process that Plex, the company, has any involvement in, is limited to: issuing an SSL certificate, managing user accounts and passwords, and brokering where to find data (pointers to my systems).
You can get a free SSL certificate from let's encrypt. User accounts, authentication, authorization, and accounting (AAA), is a function of pretty much everything that you remotely connect to, whether a Windows SMB/cifs share, your email, even logging into your own local computer regardless of OS..... And honestly, brokering the connection isn't dissimilar to how torrent trackers work, DNS or a goddamned IP address punched into a browser.
They're offering shockingly little for what they're asking, and the only thing that's on the list that would be costly in the slightest is having a DNS name for the server (registration of the domain, DNS services, etc). And given the scale that they're doing these things at, the individual costs per name is literally pennies per year.
This is not a good look at all.
I have domain names coming out of my ears. I'm tempted to buy one more and just offer to anyone that wants it, to have a subdomain name under that to run their Plex alternative on, so you can get a let's encrypt SSL certificate, and stay safe on the Internet. I don't want the feds snooping into what totally legal Linux ISOs are being shared.
I just don't know how to program at all, so I have no idea how I would go about setting up a system for that. The concept would be to automate it, and have people create an account, then request a DNS name under one of my DNS domains, and have a setting if you want it to have an A record, AAAA record, or cname (if you have a ddns setup). Once the request is in, it would connect to be DNS provider and add the record for you.
The part I'd want to have as a check on the system is to make sure that you're hosting jellyfin or something from the address you submit, to prevent people from using it for unrelated purposes; but even with that.... Do I care of people do that? Probably not. I would limit how many addresses you can have per account.
The more users on Jellyfin the better shot it has at getting more developer attention and users willing to contribute financially even if just occasional one off donation. How it goes with any open source application. More users, more developer interest, more feedback from users, subset of users willing to financially support the project
Thank you for posting this. I thought it was just me.
In my case, one user actually lost access entirely to my libraries, the updated app was trying to force him to buy a personal pass, even though I have a Plex pass.
I had him reset his app and clear cache, to no avail. I ended up having to REMOVE his access to my libraries, and then reshare them to him, before he could access them again.
He was quite upset at Plex during the entire process.
Then the next day, he got this same email, and was frustrated all over again thinking he was gonna have to fight it again.
Really terrible customer service here, very sloppy. Aside from the fact that this is a greedy cash grab, it's just being done poorly.
Jellyfin still isn't feature packed enough for me to switch to, unfortunately.
Uninstalled. I don't mind as much for sharing my library but if I have to pay to stream MY OWN SERVERS CONTENT using your service, that's a hard pass. My homes all use jellyfin now
20% more will jump to Jellyfin. The other 80% will entrench and talk even more about how great Plex is. I mean Jesus, $250 to watch pirated movies. lol wtf It's also fucking wild to me that people are defending a monetization model that is on self hosted hardware. Like, I gotta pay for my server and then a license to avoid buying DVDs. Fuck it, at this point just buy the fucking movie.
I love Plex and will continue using it. I bought a lifetime Plex Pass years ago for and have no regrets. My Plex Pass means none of my watchers have to worry about paying anything.
I'm coming up on 5 years as a Plex pass owner, so my users and I will not be impacted by this change. In five more years if they asked me nicely to pay another $89 to support the service I would. Send me some stickers and put a badge on my server. I get a lot of use out of the software/service, as do my family members.
I will say, I am quite annoyed at the wording and audience of this email. Jellyfin is just not an option for me until there is excellent feature parity with Plex. I know they are a lot of Jellyfin fans here, in my opinion, Plex is a significantly better experience for me.
I don't use Plex. I have never used Plex. But based on the one time I tried, this doesn't surprise me even a little bit.
Years ago I installed it on my NAS, it was a one click download package. I installed it and hit the button to set it up. And then it prompted me to make a cloud account.
Why do I need a cloud account? I am logging into my local server and I am not sharing anything with anybody nor am I subscribing to any cloud services. I have no need of a cloud account. But, the way they built the thing, you need a cloud account to log into your local system.
I did not create a cloud account. I uninstalled it.
I concluded that a company that claims to care about user privacy, but requires cloud integration in an area that absolutely does not require cloud anything, does not actually give a shit about privacy. I Googled and found that the requirement for a cloud account was, at the time, a fairly new thing. Lots of people didn't like it. I concluded that this company was beginning to enshittify, although this was years ago and none of us had heard that word yet. But either way, it was obvious that the company was moving in a not customer-friendly direction and I did not want to be along for the ride.
My choice has been proven right several times over the years since. And yes, every time they remove a feature, or make some other customer unfriendly decision, I retell this story.
The moral here is that a company either cares about its customers or it doesn't, and it's usually pretty easy to tell which one fairly quickly. When one bad decision is made, and not corrected, others will follow.
Synology is the latest example of that. For anyone not paying attention, they have recently announced that their 2025 series units will only work with Synology branded hard drives, which are of course more expensive than standard Seagate or Western Digital drives (which work just fine). But if you look, the bread crumbs are there and form a trail. Over the last few years they have removed features, for example the device is no longer can decode h.265 surveillance video, and the units will no longer display SMART data for 'unsupported' drives. I say no longer because they used to, but an update changed that so they no longer do.
Bottom line though is don't do business with companies that don't respect you.
Trying to monetize the piracy of your users. That's a bold business strategy.
Look, I know a lot of people could be using the sharing feature to share material that is in the public domain or that they own the copyright to, but let's be honest: most of that sharing would be considered an "unlicensed public performance" by the MAFIAA.
This doesn't really affect my household. My wife, my daughter, and I all have lifetime PlexPasses.
That said, this level of enshitification has me wishing there were options (yes I know about Emby and Jellyfin and I've investigated both more than once) but they have me ensnared by PlexAmp and Sonos integration. I've been around since before anyone had even seen the letters MP3 strung together, and I have never had a music player as capable as PlexAmp.
I see some posts taking about jellyfin and tailscale and I find it interesting that it's not mentioned tailscale is a private company. Why are they not being held to the same standard as Plex? How long before it becomes enshittified? I saw they have a free plan but give it time until they realize the number of users in the free tier are large enough to monetize.
edit: I'm prepared to be down voted but mark this and see where it ends up at.
Edit2: and I'm not defending Plex. I agree it's a shitty move.
I have plex set up with cloudflare tunnels, with the url configured in plex under Settings > Network > Custom server access URLs, does this mean that my users will no longer be able to view content inside the plex app or app.plex.tv? The enshittification is real
Playon, Evernote, Lastpass, there have been plenty of examples.
Whenever a company starts charging for previously free features, it's time to GTFO, even if you're on their pay side.
I've got lifetime Plexpass, but I can read the writing on the wall. It's only a matter of time before they enshittify my product or stop providing updates. They'll sunset Plex and start Plex+ or some shit, give em a year or so.
Get your Jellyfin installed and working, they can work beside each other. Tailscale if it's just you, reverse proxy if you have the fam on in.
It seems like multiple things are being conflated here and I'm not sure what the reality is because I've never used Plex.
Some people claim this has something to do with Plex needing to pay for NAT traversal infrastructure. Okay, that seems sort of silly but at least there's the excuse that their servers are involved in the streaming somehow.
But their wording is very broad, just calling it "remote streaming." That led me to this article on the Plex support website, which walks people through setting up port forwarding in order to enable "remote streaming"! So that excuse doesn't really seem to hold water. What exactly is being paid for here then? How do they define what "local streaming" is?
I'm done with Plex - They won't get my recommendations.
My holdoff buying PlexPass were the little bugs that always mattered - Pausing for more than a few minutes HARD locked up the stream, the stream had to re-init to load subtitles, and then the MAJOR issue with "What files is Plex NOT seeing" and other indexing issues.
I paid for my Android app, happily.
But now, telling me I can't stream my own media, after paying for the app? Y'all can F right off with that.
I'll be finally setting up Jellyfin ASAP.
Wonder how long those 2.99 a month figures will last. I give it a year before there's no seperate remote streaming package and the only remaining one is >10$. The main appeal of Plex was not paying. It's used by pirates. The goal is content for free. It's no longer free. I don't care at all if random people can use my Plex server. If they are unwilling to adapt to a new platform, then I guess they'll resubscribe to Netflix. Most of them never unsubscribed from Netflix to begin with.
This was the end for me. Used Plex for almost a decade. I'm off to Jellyfin. It's actually almost no change whatsoever to integrate it into my home setup.
Your users are getting that because they have a plex account that they use to stream. They might stream from just you, but they could stream from any other shared server they're connect to. That's why they get this email.
If you have a plex pass and are a server owner, they can ignore this and keep streaming from you for free.
If they try to stream from a server owner who does not have plex pass, it won't work unless the user themselves have a plex watch pass, which let's them stream from any server that doesn't have plex pass.
Since you have plex pass, your users won't be impacted at all.
I am very fortunate in that before Plex I found and used ps3 media server/universal media server. Because of that, it always felt odd paying just to stream my own content on my own hardware. I am certainly not against paying developers, but Plex always felt like paying for another service, not donating to an awesome Dev cause I love what they do. Another reason I stopped using Plex, I couldn't get anyone but myself to give a dam and use Plex, (suddenly, when NETFLIX gets The Last Air Bender, NOW my sibling wants to binge watch it. 🙁). Jellyfin has served me just fine so far, it fucks up only in the same situation plex did, when I try watching with someone else.
I have a lifetime Plex Pass, but I stopped using Plex a couple months ago after finally diving into Jellyfin. Even ignoring everything else, just the performance difference made the change worth it. Everything from UI responsiveness on smart TV apps to library scans on the server.
Indeed, no need to have Plex anymore. Will probably set up a family VPN and we can all stream directly from my harddrives, bandwidth is not an issue anyway.
It was only a matter of time. Plex is a Series C startup, employs 100+ people, and has taken substantial VC investment. Those investors are expecting exponential returns, and a "one-time lifetime payment" will never sustain that sort of growth
But it's included in a plex pass. I know a lot of people were saying, a while back, they were happy to purchase a lifetime pass, so as to support the software. I didn't actually realise you could share without the plex pass. I thought that was always a thing.
I don’t understand why anyone who has Plex hasn’t paid for a lifetime pass. They used to give them away basically for like $80 every winter holiday for years. None of these changes impact you if you have it.
This will affect any server that does not already have a Plex Pass/ Lifetime Plex Pass. If your server does not have one, your remote users will have to pay. The service Plex provides is still worth it though, it largely just works on dozens of platforms and that shit isn't free to make.
Sharing a Jellyfin server with others remotely is still a lot more complicated than it needs to be to compete (no, it's not as simple as opening a port, and if you think so then you're either lucky or you aren't sharing with lots of folks). I run both and I would never try to share Jellyfin with non-technical people. Honestly, I wish Jellyfin would start offering an optional paid relay service to fund their development. They could use the revenue to improve their app ecosystem and still produce mostly open-source software. Homeassistant does this with Nabu Casa and it's great!
That being said, the new Plex Android app kinda sucks ass. If there was anything that would make me switch it wouldn't be having to pay for software, or services it'd be a garbage experience on my most common platform.
I've used it briefly in the past but with all the streaming services popping up and prices going up I thought it will be a matter of time for Plex to follow suit. So I moved to Jellyfin and never looked back. I kept account (ok I forgot about it) but when I saw that email today in my mailbox I just logged in and deleted it.
I switched to Jellyfin recently and I mostly prefer it over Plex, except for lack of organization tools and the goddamn roulette wheel that is seeking. Why is it that seeking defaults to 30 second intervals, requires a click to confirm, and occasionally just jumps to some random point near the beginning of the file? Great software overall, but it's wild to me that this basic playback functionality is so hit or miss.
OP couldn't comprehend an email, and when everyone tried to reassure them that nothing for them has changed they doubled down. The closest thing to justification I can figure is "all my clients are borderline illiterate as well and it upset them".
How in the world could you be upset that a product you already paid for is not providing that specific feature for free anymore. They've even made the phone software free!
Every time one of these gets posted I say "wait what? That was free before??"
This is the kind of feature I think is reasonable to charge for. As were the others people were complaining about. Plex lifetime pass is a one time fee.