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The rewiring of Social security admin with AI has begun, the training video is not promising

gizmodo.com The Rewiring of Social Security Admin With AI Has Begun, the Training Video Is Not Promising

Other countries have already automated their social welfare systems—with mixed results.

The Rewiring of Social Security Admin With AI Has Begun, the Training Video Is Not Promising

In recent months, Elon Musk’s DOGE has attempted to hollow out America’s federal bureaucracy. After firing droves of workers and attempting to downsize prominent agencies, the billionaire-backed effort is attempting to create a new governance model that prioritizes automation.

On Friday, Wired reported that, in a flailing attempt to modernize the agency, a new ChatGPT-style bot was integrated into agency staffers’ workflows.

The Agency Support Companion is supposed to “assist employees with everyday tasks and enhance productivity,” an internal email viewed by the magazine reads. However, the chatbot does not seem to work very well. “Honestly, no one has really been talking about it at all,” a source who works at the agency told Wired.

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