I flat-out refuse to do business with any that requires I use an app. I won't even scan a QR code for a restaurant menu; that's my cue to go eat elsewhere.
I literally had to switch bank accounts because I couldn't reset my password "on the web" and required me to use Virgin Money's app.
Customer service agent(s) on the phone after prolonged discussions why their app wouldn't work on three Android phones right in front of me surfaced, and I shit you not
Well sir, I have my iPhone here and can login just fine maybe you should buy one of those instead
also those who dont want to install that spyware shit on their phones. Even if you dont care about the data collection it still consumes battery faster as more and more data is being transferred
everyone wants to force you to use apps instead of websites, despite the fact that the overwhelming majority of apps are just websites..in a app wrapper, because normal websites and normal browsers have inbuilt protections for you.
Apps don't.
Idiots install apps, give them the 400,000 permissions they ask for, then go on their merry way..ignorant to the fact that they just installed a data vacuum on their phone thats siphoning everything off of it to be used and sold and resold for marketing purposes.. Even the phone itself its not safe, cause its sitting there, listening to your conversations, even when not on a call, to more "Accurately" spam you with bullshit.
I for one cheer and root for my flip phone friends.
I'd never do it, but we have one at work and he's singlehandedly causing so much grief at work. Because none of the engineers wanna use a security app for login. They want a fob.
IT refuses to pay for fobs and wants us to use an app, but they also don't want to pay for a phone for anyone in engineering just to use the security app because it opens a floodgate of people with company phones.
It's just wonderful to watch this fight from the sidelines sipping tea.
This affects me a lot day to day. I have a phone, but it runs postmarketOS, not iOS or Android. It really shows me the importance of open standards. I feel that every business should be required to support open standards for each of the services they offer.
For me, buying train tickets used to be ok, but is getting harder now. Some train operators are really pushing you to use their app now, and getting rid of the option to download a PDF. It really frustrates me: it's not like it costs them more to offer PDF download - if anything, it's much cheaper to offer that functionality than to build and maintain an app for iOS and Android.
Back when I had an Android phone, I used Monzo, and it was so easy to send money to friends, set up standing orders etc. I wish they offered a proper web interface. Now, I use Natwest's online banking, and it's a real pain - I use the card reader to authenticate, then the website logs me out seemingly every 2 mins of inactivity. Some features, like pre-notifying that you'll be travelling abroad, are only available on the app. I only see this trend continuing.
The concert tickets example in the article is insane to me. I can't think of a use case that is better suited for PDFs, and that's what we've been doing for the last 10+ years without any issues. It really is user hostile and excludes people on the edges of society who don't fit, for whatever reason, with what the 80-90% do.
As I've been making an effort to replace apps with the browser version of the service. It's so abundantly clear that companies don't want you using their website.
Even if they don't outright cripple functionality, they'll hound you endlessly to install the app.
THIS IS ACTUALLY SO REAL FUCKING SMARTPHONES I HATE STEVE JOBS FUCK YOU WHY DID YOU RUIN TECHNOLOGY.
ok rant over, but seriously though, it's so fucked how you basically just need a smartphone to do ANYTHING these days. I don't want a phone, i have no use for one.
I am still on a flip phone. It is usually silent, and I don't spend much time with it at all. While I am missing out on discounts and such, I simply hate the idea of constantly using a phone. Email is my telecommunication of choice, but receptionists don't understand the idea, unfortunately.
My household bought a Rinnai water heater, and the bastard needed a phone to set the temperature. Thing is, it couldn't communicate with the two or three phones that were used on it. Fortunately, there was an old-school modification for a physical keypad, but that had to be bought separately.
That is what I noticed. Everything these days require app to get shopping vouchers, book tickets, go in to your local gym, pay in store (we are being weaned off from using cash) etc.
I'm young and I fucking hate apps. I have android phone without a google account which works well for the most part. I'm too dumb to install LineageOS. and Linux phones aren't really an option in the US.
I'm in California where we have a grocery chain, Safeway. They've had a loyalty card for decades, which works great, gets you good deals, can be scanned by the checkout clerk or at self checkout. It also racks up points which can be used for discounts.
About 2 years ago I started seeing signs in the store offering even greater savings through the app. There will sometimes be 2 signs side by side for the loyalty card vs the app. The app is always a better deal.
So I downloaded the app and learned
the app cannot scan your membership at self checkout, you have to be checked out by a clerk
the app's membership number is different from your loyalty card number and the two cannot be merged.
because of that your points can't be transferred to the app
It's the dumbest thing ever. Why not just offer the better savings to the loyalty card? Isn't that the whole point behind loyalty? I literally shop at Safeway less often now.
I am still using a flip phone. My new goal is to make it to 2027 marking two decades of rejecting the smartphone era. Each time I consider compromising something gets even more awful about smartphones and I double down on saying no.
Even if you did want apps the majority only offer it from 1 of the 2 popular repositories (" stores "). It's a shame they do not have a way to track that lost sale/interaction.
I use a dumbphone. I'm not buying a smartphone just so I can play these stupid games, and I'm not installing an app for every fucking business I interact with. I realize there will one day be a point where I won't be able to do things I need to do without one, but until then I have no desire for one. Fortunately they haven't made the parking meters here require a smartphone yet.
My grocery store still uses loyalty cards for most discounts (which is irritating enough), but also has "digital coupons" that require an app so I can't get that. Theoretically I could go to their website and print them off but that's not worth the effort. I have to pay close attention to the price signs they put up because some of them say "with digital coupon" in small print, meaning "not for you, bitch". You know who doesn't pull this kind of shit? Walmart. So I wind up getting a lot of my groceries there so as not to be discriminated against.
I wouldn't mind these apps if there was actually a technical need for them beyond just being a Chromium component, but with added data slurping and pointless notifications.
If I have to use an app to use your product/store, I won't use your product/store, with a side helping of go fuck yourself on top.
especially if you don't have an iphone. I have seen so many accessories and apps that were made for use on iphones which would also be useful for android devices as well. my transplant clinic has a patient portal that has an app for iphones but nothing for android so you have to use their website.
Right off the top of my head, I can mention an entire finacial institution that only exists through an app. No website, no physical locations, no nothing. It's one app and that is it.