Repair, replace, refund, cancel: Problem with a product or service you bought
Repair, replace, refund, cancel: Problem with a product or service you bought
Businesses must fix minor problems with products or services by at least giving a free repair. When consumers buy products or services that have a major problem they have certain rights.
We accept reports where people consider a business is doing something they shouldn’t. We use the reports to inform our education, compliance and enforcement work.
- When a business sells a product or service that doesn’t meet basic rights, known as consumer guarantees, it must offer the consumer a solution.
- Businesses must not tell consumers to take the problem to the manufacturer or importer.
- When a product has a major problem, consumers can choose between a refund or replacement.
- When a service has a major problem, consumers have a right to alter their agreement with the service provider.
- Businesses must fix a minor problem with a product or service by at least giving a free repair.
Businesses must not tell consumers to take the problem to the manufacturer or importer.
Someone tell scorptech
When a product has a major problem, consumers can choose between a refund or replacement.
Try telling that to a few retailers I've dealt with. When I said I wanted a refund because the product did not work at all, they basically pointed me to their lawyer.
Have you ever bought or rented a tape that wasn't quite right...