Walgreens CEO Distressed to Learn That Locking Everything Up Keeps People From Buying It

Yeah turns out people don’t like:

1. Being treated like criminals
2. Having their time wasted

Walgreens’ inventory shrinkage is not my problem. Locking everything up rather than paying loss prevention staff is just going to piss everyone off.

"But it does impact how sales work through the store because when you lock things up," he added, "for example, you don’t sell as many of them. We’ve kind of proven that pretty conclusively."

wow, check out the brains on this guy

If it's locked up, I won't buy it. I don't have time for that nonsense and large companies only understand money (or a lack of) before they will make a change.

It's really simple: either you accept shrink, or you hire enough people with keys to handle your anti-theft shit.

I don't go to target anymore, CVS, or Walgreens if it's at all avoidable because it's going to take an hour to get in, buy a few things, and leave.

They want to lock shit up, but then only have one employee covering the whole damn store that can unlock shit, meaning if you want some laundry detergent, it's going to take you half an hour.

Of course, the local grocery stores, Walmart, Amazon, and various other retailers don't lock shit up, so yeah, I just go there and don't have to deal with stupid bullshit pushed by morons who haven't gone shopping in one of the stores they run.

The only thing worse than shaming your customer is inconveniencing them.

My favorite is home depot locking up stuff but not locking up the bolt cutters

No shit its so annoying having to ask a worker to unlock the damn glass door just for $5-$10 item.

There is nothing makes me leave a store quicker than having to wait on a worker for a basic item that shouldn't be locked away.

I honestly do not get how thick these people can be, yet get so well paid in these high up positions.

Even if their claim of "organized theft" is true, that itself would be a self-correcting market force. Your price point should exist somewhere between the extreme of "lock it up so tight nobody can buy it" and "it's cheaper for people to shoplift it en masse". If you can't manage that, maybe you deserve to go out of business (also I think you'll find that it would also help to increase the number of staff to actually unlock the damn shelves). Perhaps in the long run the market will self correct, but this is absolutely idiotic right now. And the real consequences for people that have lost their local pharmacy are catastrophic.

Walgreens is why I joined Dollar shave club years ago. Nothing like needing to flag down an employee to fetch another employee who can unlock the razorblades.

I was at a store the other day, eeddd usb-c pd cables.

The 5ft 10 dollar cables were locked up, the 10 ft 14 dollar cables weren’t.

I stopped going to Walmart for that reason.

I remember as a kid in Mexico, you had to go make a line at the store. When you finally got to the desk, you would ask for what you wanted to buy. Lol, needles to say that's exactly how it still works in small local stores. Its a little like buying cigarettes at the gas station, but for everything minus the ID.

That's not good for business, but hey, it's been decades of my life and they're still working like that. Maybe there's something to it? I hate it though. I would never shop there unless it was the last place on earth.

Personally it's the pricetage that always stopped me from shopping there. Walgreens is consistently the most expensive option for pretty much their entire inventory compared to the 6 chains within half a mile that sell the exact same shit.

Putting the actual issue aside for a moment, the lock pictured is pretty stupid. It would be so easy to simply unscrew the screws.

Walgreens is God awful, 25 min In line for a prescription yesterday and everything is locked up.

I think they're more distressed by people stealing it