I saw the font and was immediately hit with flashbacks to my Universal Credit days when I was counting pennies when buying tins at Lidl, keeping bread in the freezer for toast and seasoning it with salt, pepper and paprika so it had some flavour, or occasionally having to eat sleep because my part-time job (the only one I could get) was late paying me for the week.
OP, if you're a Universal Credit signee: stay strong, just be polite and cordial with the in person sessions and they'll do their best to work the system as much as they can.
Trust me, being polite and positive with the person in the Job Centre brightens their day as it's a break from them having to deal with the dregs of society.
It's a shitty system but having been there before at my lowest time in life, it can get better.
In business we don't do random calls - that's reserved for "shit's on fire". Calls are scheduled, because we know everyone is as busy as a one-legged man in an ass-kicking contest.
Teleport did that and more. I supplied a spambox and made sure i'm in no lists, all checkboxes off, yet they still spam me weekly. And they REALLY wanted the company name, my position, income and more to "create a special offer". All that ao I could get an approximate annual cost for their services, given the number of users.
We voted with our wallet, that kind of marketing alone was the reason we did not progress with their service, even though the product is great.