“AI” Hurts Consumers and Workers -- and Isn’t Intelligent
“AI” Hurts Consumers and Workers -- and Isn’t Intelligent
Researchers Alex Hanna and Emily M. Bender call on businesses not to succumb to this artificial “intelligence” hype.
cross-posted from: https://lemmy.ml/post/2811405
"We view this moment of hype around generative AI as dangerous. There is a pack mentality in rushing to invest in these tools, while overlooking the fact that they threaten workers and impact consumers by creating lesser quality products and allowing more erroneous outputs. For example, earlier this year America’s National Eating Disorders Association fired helpline workers and attempted to replace them with a chatbot. The bot was then shut down after its responses actively encouraged disordered eating behaviors. "
I'm loving that business people are starting to see what modern day AI actually is. Us in the tech industry have known it ever since a first came out, very interesting technology with some real promise and applications, but not true AI. The article is right, it cannot create anything, it can't generate new concepts, by definition everything is derivative of previous work.
They're definitely some areas of business that can really benefit from this, but there's also a lot of limitations of it as well. It's ending up not being the perfect solution to end all labor that everyone assumed.
But worries me is in the future when we do have actual intelligent AI that can think, this just shows how business will immediately react to it. An excuse to finally get rid of all of us workers so they can buy their 18th yacht
What is the difference between creating something “truly new” and creating a “derivative work”?
Are you saying that anything that fulfills the same statistical interrelationships as the training set, is therefore a derivative of the training set?
Like if I asked the thing “What happens when I place a basketball on a table then lift one side of the table?” its answer is some derivative of other scenarios involving tilting tables with basketballs on them?
Or is it using knowledge of how “round” works, that “round” things “roll”, that “rolling” tends to go “downward”, that things reaching the edge of a platform then “fall”, etc?
These are statistically inferred relationships between words, but at a certain point recombining elements into new compositions is creation and not derivative work.
It’s like saying that Chopin made derivative work based on Beethoven because he heard Beethoven’s music and learned about beautiful note patterns from it.
Yes yes yes I get that, but it cannot create some brand new concept. It can make an amalgamation of things it can see, it can predict things, but only on ideas that have happened before, because something somewhere along the line it was trained on. I know what you're saying, but it doesn't have creative spark, it doesn't have imagination, it doesn't have life... yet.
It does a great job at creating derivative work, you can even ask it to create a new style - but that style will by definition be somehow derived from something it was trained on. Until it can think and beyond that - have imagination, then it's limited. In short, we need Data, not just data.
The company my workplace partners with for our IT Helpbot has given a lot of insight into how their LLM system works, and the big thing about it is the langchain and the checks and balances.
Like, you ask "how fix printer error" and instead of hallucinating a response, it first queries our help articles for the correct information and finds the correct snippet to include, along with a link to the source. It also checks whether the user has access to that source material, and if not then it won't return it but it will proactively tell the user that and ask whether the user wants to open a help request for access to that info. (We haven't implemented a lot of this stuff in our own workplace because it requires so many coordinating integrations - this is a best case scenario.)
Then, before sending, a second AI comes in and double-checks whether the response is going to be truthful and factual and non-toxic, or else the response has to be regenerated.
This stuff is incredibly powerful but it's not as simple as "train an LLM and release it on the world" - you need to really think through it as one tool in your toolbox, and how it will interact with those other tools. The only people it's good at replacing, at least in it's current state, is L1 Help Desk who only read and respond from SOPs. Otherwise, Copilots can be a good way to assist in coding for example (ChatGPT has given me great insight into my PHP errors for example) but it certainly can't do the actual work for you.
I wouldn't say the hype is dangerous or overblown, because this stuff can be absolutely transformative if applied correctly, but executives see dollar signs and think they can replace real thinking humans and then they suffer the consequences, because they didn't understand the very initiative they directed.
Interesting how gains in productivity are framed as hurting workers, not that the economic system that incentivizes giving workers less is hurting workers