-"The buyer who left the review, a teacher named Erin Elizabeth Herbert, told Bloomberg that the Barons had reached out directly to explain what happened, but she forgot to update the review and still has not as of this writing.
"I always meant to go back and revise my review to reflect that, and life got busy and I never did," Herbert told Bloomberg."-
Oh fuck off with the whole "i always meant". The company contacted you directly and you immediately just " forget" the update the review? The least you could do is remove the review and post a new one on a later date if you are so busy.
If I get shipped a box of shit, I'm not leaving a bad review to punish the seller, I'm leaving a bad review to protect other buyers.
If Amazon's actions hurt a small business' reputation, that small business should sue Amazon. Demanding that wronged consumers remove bad reviews after literally receiving shit in the mail just enables Amazon to keep doing the same thing forever.
Updating or reposting a review with "this is Amazons fault" takes absolutely no effort and wil help a small businesses more then leaving a wrongly aimed review.
And suing Amazon as a small business is speedrunning "get fucked through legal debts and file bankruptcy 100%", even if it's Amazons fault.