First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.
First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.
www.bloodinthemachine.com AI can't fix what automation already broke
Generative AI is the latest in a long line of technologies that promise innovation and fixes but grind away at public life
We live in a sci-fi dystopia.
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Always remember who will suffer if you lose your job. We know where you live. We know their face. Their names. How many calls have you not gotten to. How many before your lose your livelyhood.
Whats funny is as a consumer I often wonder if they even have anyone answering the phones. Certainly if they do its was understaffed. Oh wait this is likel specifically for spam calling.
