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I've worked retail a few times, and I always just went and stood in the back for awhile, maybe took a shit, had a smoke, and then came back to tell them we still don't have it. The best were the fucking clowns at home depot. My guy, you are in the fucking warehouse, there is no other storage. Luckily, at that home depot, there was an unsecured security door on the receiving area you could just pop out back and have smoke at.
You mean the clowns who used the app you tell them to use because none of you even know where things are anymore, to be told there's 562 in the store, but there's none on the shelf, but if we pester enough managers eventually, someone will get the lift and bring the box down that's been right there the whole time? Those clowns? Cus Home Depot customer service has been shit since they stopped hiring actual trade professionals who know what they're doing. You HAVE to be an annoying asshole or you'll never get anything there anymore. I've literally had associates tell me "we're out of stock" and I point up and go "what about those boxes right there??" followed by "oh, let me see if I can find someone allowed to use the ladder".
Home Depot gets the customers they deserve for the "service" they now provide.
I feel your pain my dude. After a unexpected hardfreeze I had to go get some replacement parts that fail so the expensive stuff doesn't explode. Saw the app that they had at least three or four boxes somewhere but they weren't on the shelf. The associates were utterly useless so me and another dude just started tearing boxes apart until we found them. It was glorious. They were like. "What are you doing?". Sure shoot! We found them and we got them and got out of the store so we could go start fixing our pumps and sprinkler systems and yada yada.
I don't work there anymore, but you seem quite upset about Home Depot, lol. I said the clowns that demand you "check the back." I could look up at the shelf and read the codes on the boxes. If there was one up there, I would grab it.
You also said "it's a warehouse, there is no other storage". Which is blatantly untrue. The storage is up above. So maybe "in the back" isn't the right phrase, but it means the same thing: check your stock(and surprise surprise, when we make you do that, it's suddenly there most of the time). It's workers with this kind of attitude which is why customers don't believe you when you say "were out".
"Workers like you" "when we make you"
You are a ridiculous person and clearly have trouble reading. You probably roll into stores with your little dick energy, just ready to accost employees. How fucking pathetic. Nobody thinks you're a "big man" when you act like this. You're the walking butt of the joke and don't even realize.
HD's inventory system is a shit show. The workers' app and customer app use the same stock database, and most of the time it's nowhere even close to what's actually on hand (at least for the electrical stuff). I've had days where I need a specific part, an worker and I will scour the store looking for a pallet on the rack to find nothing. I don't blame them, I think HD has just gotten to the point where they don't care, if you don't like it, go to Lowe's that has almost the same problem. My issue is the HD/Lowe's are an hour closer than my supply house, which is already an hour or so drive down the hill from my town.
Bravo! This is basically my experience in Canada as well.
I worked in a department store when I was a teenager. My favorite was when people came in looking for a video game console days after it released and ask you to look in the back because maybe one fell between some skids or something. Like Buddy, if we had one to sell we'd have sold it. Those things go right into a cage once their received. Ain't no one losing track of them, they literally print money for the store. A lot of people just assume retail workers are all incompetent.
Adding in edit: although sometimes it ended up with the customer screaming at us, it was always great to ask them if they really thought they were the first person today to come up with that idea. For a moment before they yell again they look dumbfounded. Worth it!
I used to do that too! "Do you have this?" "Oh, the most popular item three days before Christmas which I've been asked about thirty times a day for the last month and a half? No sorry, it's out of stock until at least after the holidays." "Well can you go look in the back?"
Then I'd just go back there and dick around on my phone for five minutes, the manager would come out and ask what I was doing, I'd say pretending to look for something we don't have and she'd go "oh, okay" and go back to playing solitaire in her office lol.
Except for that one time I went to pick up a video game that was just released. It wasn't on the shelf, so I asked someone about it. She said she would check in the back. 5 minutes later she came out, game in hand.
The reading comprehension here is something to behold. I'm going to break this down one time for any future comments.
The scenario at hand, per the post, is in regards to customers that want you to go "look again", after you've already verified that said product is unavailable, and they won't accept that.
This isn't in regards to basic customer service. This has nothing to do with initially verifying if an item is in stock.
I had fun with the home depot whiny bois yesterday, but I'm really over this at this point.
You told your little story, I told my little related story. That's all. WTF are you losing your shit about?
Losing my shit? Lol. I'm fine. I'm just over getting alerts from people trying to "correct" what I've said based on entirely unrelated scenarios. This is day three. You started your comment with "except the time," hence, my response.