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It's sad that the letter from T Mobile is clearly a template. This isn't some one off, they get so many they have a standard response.
T Mobile definitely gets a lot of sovcit abuse.
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Think of it this way- it's the employees who are experiencing abuse in the name of making money for the company.
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It gets old fast
Having to deal with the same bullshit over and over? That's gonna be soul crushing. "Ah fuck, not this shit again."
Source: someone currently trying to get out of doing the same bullshit over and over. It's been eating me up. It's not hard work, just so repetitive, having the same discussions again and again and again and...
They're the ones that have to check the documents. If there happens to be an accidentally valid claim in there, dismissing it could cause you problems, so there's a certain level of due diligence to apply. Imagine having your boss, who never has to deal with those pricks, berate you for not doing your job properly because that asshole got an actually valid complaint to someone who cared enough.
Unlikely? Sure. Would you risk it, if you need the money? I wouldn't.
It's one thing to agree with the terminology and another to actually feel bad about it. I hope they have to send hundreds of these letters a month.
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What even is the justification for lying? From the point of view of a sovcit, what would T-Mobile gain from lying about not accepting magical payments?
It's a Rothschild conspiracy? A communist plot? I don't know.