Salt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per year
Salt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per year
SLC eyes moving to AI for handling nonemergency 911 calls
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Have you ever heard a 911 call? People don't speak in complete sentences. Not everyone speaks English. They yell. They cry. They whisper. There's background noise. Sometimes they need instructions on CPR or first aid. They may not know where they are. This is a recipe for disaster.
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1/2 Tsp Flour
1 Tbsp. Baking Powder
2 Cups Salt
4 Sticks Cold Butter
1/4 Cup White Chocolate Chips
6 Large Eggs (Scrambled)
Preheat oven to broil, spoon batter onto plastic baking sheet, and let bake overnight.
And those ones would presumably be forwarded directly to the human staff. The point of this system is to filter out non-emergency calls.
How long is it going to take to determine that its an emergency? How many are going to mis-identify as a non-emergency. Unless its in the middle of a large emergency where its bound to be overloaded by many callers it should always be a person that classifies this.
Those questions can be asked about humans who are making the decision too. How long does it take for a human to determine that it's an emergency? How many are going to mis-identify as a non-emergency? There's nothing unique about AI here.
We know how to run excellent human 911 service whereas automation in this area has always been frustrating garbage unfit to handle a cable tv outage.
Did you read the article? The reason they're looking into this is because they're not able to run an excellent human 911 service, they can't hire enough people to handle the volume of non-emergency calls that are coming to the emergency line.
And what examples of ai makes you think that it will be 100% accurate because that's what is needed in this situation. Not a single one of those calls can be lost in the shuffle.
If your standard is 100% accuracy and not a single call lost, then the existing human-staffed system fails at that too.