Does the cookies add-on refuse them or accept them?
Indeed, it is so very important for someone to feel like they have a purpose and are important. My father suffered brain damage and is ineligible for work even though he wanted to trick the person assessing him. Being allowed to do a menial job (with the people assisting him in his kob getting subsidized and him getting barely any pay) with any pay at all, made him so proud he even has pictures framed of him working there around his house.
He has been unable to work now (even there) for quite a few years and has taken up drinking instead. I don't really blame him either.
I can relate to that for sure. I've found that often it helps writing out all the obvious steps I've already tried for them so they don't waste too much of their time.
Then again, they might have a script they're forced to follow..
Happy Birthday, hope you can spend your free time on a hobby and do something just you want to do 😀