I've had shit experience with them too. Every mouse wheel has broken after about a year, and I had their old wireless mamba battery pack pillow on me. Their verticle mouse looks interesting but islts scary coming from them.
Something has always felt off. Swiss security is always a red flag, and free is never truly free. Don't really know who you can trust at this point. Everything seems to turn to shit as some point or another.
Edit: I understand they get funding elsewhere and it subsidizes the free VPN, the free VPN also brings in customers. I thought that was obvious enough not to mention.
That, and it's easier to make a unified experience. Windows handhelds are notoriously difficult to use due to ui issues. I believe windows handelds tend to have a designated launcher designed for the device input, but it can't integrate well since you are still stuck with explorer.exe
I really feel there would be a market for something like star citizen without all the realism stuff that gets in the way of the gameplay. I'm a backer, and when I can get to playing the game it's fun, but finding my way to the launch pad after every two years break when I'm trying to checkup on progress sucks.
The graph looks like Saddam Hussein hiding I believe!