The twisted chain was 100% the issue. I'm so amazed that you were able to catch that in that shitty video I uploaded above. Thanks again so much for your sharp eye!
Hello!
This is a video showing how our Kohler toilet doesn’t seem to work anymore. Unlike most toilets though, instead of a flapper valve, there’s a “canister valve”. Typically the canister valve is pressed against the bottom of the reservoir, but at the moment, it feels like the canister valve has a spring that keeps it released. If I press down on it, the reservoir begins to fill, but as soon as I release it, the toilet starts to flush.
Most guides online say that a leaky toilet just needs the gasket replaced, but I’m wondering if, in this case, the entire canister valve should be replaced.
Thanks!