Let's not devalue basic virtues. Honesty is honesty.
Would you rather he flat out lie that "we'll look into it" or him being honest "I'm not going to do anything about it". Being honest lets us know where he stands so we can make our plans about migration easier.
I was a premium member a while ago because I love reddit and wanted to support it + get rid of adds on the mobile app (I use their app) but I cancelled it during the last blackout (I think it was the 2021 one about hate speech).
A lot of these companies have never been profitable and have been running on VC money on speculation alone until they reach critical mass and can turn on the monetization streams.