I flirted with journalism before getting my degree in CS.
It's not an exaggeration to say that the faculty and many of the students were almost proudly "bad at math" and basically bad with tech too, other than learning the basics of a Macbook.
Doesn't have to be that way and many journalists are smart, great people, but there's a weird self fulfilling culture when it comes to tech. Not totally sure about how tech focused writers would be similar or different.
Edit: Just googling "journalists bad at math" and got this from the Columbia Journalism Review:
“In many cases, they got into journalism to stay away from math.” Journalists love to joke about how we suck at math.
Edit 2: I guess I was bringing up my experience to be an example of how many journalists do not have a strong grasp of technical concepts and sometimes are almost proud of that. So it doesn't surprise me that many may have struggled with Mastodon.
That being said, that attitude is far closer to the average user than, say, the user base of this platform, which is likely far more tech savvy. Streamlined user experience is not a bad thing if you desire mainstream use and is something that could be improved, though Mastodon has been making strides in that regard.
As someone who worked in IT support at a university and later as a sys admin: I believe MOST people (including young people) can not use the internet or a computer when it goes beyond installing and using a (popular) app from the App Store.
Many people can not, for example, look up a program via search engine, go to its website, find and click the correct download link and then install the program. Many people don’t even use websites anymore, they only use applications.
Their voices are missing online simply because they are basically tech illiterate. And I think that is a huge problem.
To be fair, if you want content on Mastodon, you have to actively go out, find people, and follow them. After you get past that Step 1 of signing up, your home page is empty. There's no algorithm that automatically deposits content on the main page. You have to do a little bit of work to get anything. As you say, doing this work is not that god damn hard, but sadly for about 80% of people (maybe more), this is an impassible barrier.
On the bright side, once you do get past this barrier, none of the Mastodon content that you are getting is from that bottom eighty percent.
Every Reddit and Twitter user over the last few months: "OMG The Fediverse is so hard and complicated how can people figure this out?!?!?!!!!11eleven"
My brother(s) in data: It takes like 5 minutes to understand how it works and you're good to go (maybe 10 if you were the paint-chip-or-glue-eating-type back in school.)
Personally I thought first impressions of Mastodon (and Lemmy) were abysmal. Being told to pick a server without knowing what that means or the consequences of that choice just scares people away. Unless someone has a specific server in mind they should not even be asked to pick one. Instead a number of existing servers should volunteer as curated core servers and new users are automatically assigned to one of those. There can still be a "let me choose" link that goes to a full list of servers if they prefer to browse them all
Is this a troll post? There are multiple shortfalls that make Mastodon harder to use than twitter for the average user. Here's a great Op-ed explaining them: https://arstechnica.com/information-technology/2023/06/op-ed-why-the-great-twittermigration-didnt-quite-pan-out/
The tl;dr is that decentralization is no selling point for the average user and if the experience using Mastodon is any worse than using Twitter, people simply won't switch. And there are numerous big issues with Mastodon's usability that make it inferior to Twitter: That there is no proper way of exploring creators, that following creators is a hot mess, that Mastodon instances can block each other and thus make it impossible for their users to interact with each other. All those drawbacks come from being decentralized, while the only positive, not being ruled by a billionaire man-child, clearly doesn't bother people as much.
It is almost impossible to make mastodon similar of an experience as Twitter was. I used Mastodon and found it kinda boring so I didn't even try. But I did want to use Lemmy since I am a Reddit refugee. I had a pretty hard time trying to figure out how to choose the best instance, where to find my communities (should I join technology at beehaw or lemmy.world?). I still somewhat get confused trying to wrap my head around the fediverse AND I HAVE A FUCKING COMPUTER ENGINEERING DEGREE. If you think that the average user is gonna confidently just make a user and not get confused at all the new concepts you don't know normies.
Let’s walk though the flow a typical user would experience:
- Search “join mastodon”, find joinmastodon.org
- Click “create account”…
SERVERS: Mastodon is not a single website. To use it, you need to make an account with a provider—we call them servers—that lets you connect with other people across Mastodon.
- 95% of users will bail at this point.
- Scroll down to the instance search UX.
- Too many options. Do I want “all regions” or should I pick my own region? Do I want “all topics” or “general”? 95% of remaining users will bail.
- Pick mastodon.social, sign up.
- Confirmation email takes 12 minutes to arrive. 95% of remaining users will bail.
- Confirm email, log in. Click search.
Search or paste URL
- Wtf does that even mean? Try entering “William Shatner”. No results. Try “Taylor Swift”. Top result is
@taylorswift13@hello.2heng.xinwtf? - Go back, click “see what’s trending”, brings me back to “Taylor Swift”
- Go back, click “find people to follow”, brings me back to “Taylor Swift”
- Close site, 95% of users will who get here will never return.
Sorry if this is a dumb but I legit never got into Twitter, and I only use Instagram to follow friends and bands I like.
How do I Mastadon? I'm not being sarcastic, not even a little. Like I literally have absolutely no concept of what I'm supposed to do on it or how to engage with it. Same with pixelfed tbh, like I open it, I see a milliong posts that have no comments or likes, I get confused and then I leave.
Like what do you do? How do you use it? Pretend I'm one of the idiot journalists this post is making fun of, happy to jump on that self-accepting sword!
I can kinda get it. There are tons of servers, all with different rules, and I'm guessing some don't federate with eachother. I compared ~20 servers rules and how fast they loaded before chosing one.
Search sucks. Home feed is only chronological, so you need be careful about who you follow. I.e. if you follow someone that posts important stuff, but only weekly, it will get drowned out by following people that post every hour. Then there's the weird design issue that all replies aren't necessarily synced between servers, which is unituitive.
Mastodon needs to implement some kind of better search, and a better algorithm for the home feed, and make it the default.
Journalists are just going to go where the most people are because it's their job to self-promote.
First post on Lemmy, would love to share a few thoughts with you all :)
At a basic level, I believe the cycle of a social network has this basic structure:
people -> create content -> engages (including share) -> bring people -> create content -> etc
IMO the main reason behind the success of Twitter or Reddit is the width and depth of the content they have: if you login now it's extremely easy to find content about virtually anything you might want. This provides an immediate benefit to the new user, who's motivated to stay, learn the platform and eventually engage with it.
Behind the content, there are people. The other magic of social networking is that the users, basically, become the creators / curators of the content themselves. It seems so obvious when we think about it, and has powerful networking effects, one of which is the engagement between users.
This is what makes the step of "user onboarding" critical for the life of a social network, and reducing it to "people that are tech illiterate don't belong to the fediverse" is a dangerous and counterproductive argument for the health of the system (and a narrative that I think we, as the "early adopters", should try to avoid as much as possible).
I believe that the success of the fediverse (as a system / protocol, not just as a social network) depends on having width and depth in its communities to avoid collapsing into a "walled garden approach" - and this depends in large part in the contribution of people with many interests and experiences, in order to "build the content" over time - regardless of the instance / server.
A few examples of topics that I loved to follow on Reddit where the user base is not "traditionally techie", but worked really hard to produce excellent content:
- coffee / espresso
- askHistorians
- daddit
- parenting
- curly hair
- skincare (european skincare, too)
- interior design
Because of this, and because I'd love to see project like Lemmy succeed over time, I think that improving the User Experience is the real priority for us as a community to build and strengthen the fediverse.
There's a lot of UX best practices that could be lifted by best-in-class apps and services so we don't have to start from zero and I don't think there would be any real downsides - but I'd love to hear from others as well on what they think :)
I think it's a mix of the way journalism works in the age of overstimulation (everything is the best/worst anyone has ever witnessed) and old(er) people being unfathomably tech-illiterate.
And I don't even mean that negatively. I often really am unable to fathom how disorienting even the slightest change in a software they're used to is to them.
If my mother were to use the birdsite, and they'd change their theme from blue to red one day, she would literally be unable to use it, because "it's all different now"
Also, mastodon does have some usability problems, though they are not that big imo.
I like that I can follow people from my niche hobbies list+pros from the field I want to be active in. Averege users are so jaded and will complain for every network error they encounter. Don't get me wrong, people flock where the action is, they will learn how to do stuff on the fediverse just as they learned fb or other social media. I kinda dread those times, but I refuse to just gatekeep.
I just don't use Mastodon because I never cared for Twitter.
Well, In 10+ years, I've never managed to understand how Twitter works, so I guess there's nowhere to go but up?
To be honest, I'm not tech illiterate and still struggle with Mastodon. I struggle to search/find stuff to follow outside of my local server. I know it's there and doable, but it should be obvious on how to find what I want to follow. If I struggle even a little bit with this, the average casual user, which these platforms will need for long term success, won't even bother.
Its easy to signup & get started, just have to be awake...
Not everybody uses social media the same way and some people need instant exposure to the community to get a better start. It doesn't help that these types of posts just make people feel like they're stupid.
Right? It was significantly easier than usual for me, because there's no giant wall of legalese to read.
i also love the "oh noes there are nerds on there!" concern trolling, motherfucker read the wikipedia page on who first adopted and built the communities on twitter and reddit
I had to get used to it, but then again, I never really used Twitter. I'm not a big fan of Mastodon (the format) but I really do like kbin. I was a reddit user, and this is much more familiar. Nice that it's all really just the same thing just presented in different ways and of course, no single entity controls the whole thing. 😊👍
One thing I don't get. Among the gazilion "Oh, it is sooo easy to do this better" complainers are countless developers and designers. This whole Mastodon thing is Free Software, where countless people spent some of their free time and energy to give you what there is today. Complainer devs and UX folks, are your PR's getting rejected?
It's quite obvious they don't want people to join networks without gatekeepers.
I made ana count on some mastodon instance. It wasnt a deliberate decision, I just picked one that seemed interesting from a list. That's what people recommended: find a small instance, don't go to the big ones. Well now I don't know what the instance was called, so I can't log back in because I don't know how to find it again.
When I went to try Lemmy I made of point of signing up for the biggest, most popular, instance, and I can use it in a straight forward way without worrying too much about federation. In general though Lemmy has been much more straightforward than Mastodon, which I gave up on after about 3 days, and then never used again because I couldn't remember where I had registered.
This is super frustrating.
bluesky literally requires an INVITE to join.
This could not be easier.
People are educated to not learn too much.
So effing true.
I've gotten really tired of repeating this to people. The fediverse is, to an end user, very simple. Just imagine the days of old forums, but your account for your main forum works in most other places and all the feeds are unified. Super simple.
UX needs work, but it's still miles better than traditional forums.
I think people are getting less tech literate not understanding instances as servers and just thinking of centralized social media just smartphone clients, and the reason of the Reddit exodus happened just because blocking third party clients.
Downvoted. Please don't post just screenshots of toots.
Please post the text contents in the description for blind folks and a link to the toot for credibility.
Mods, can we please remove this post?
