Vancouver @lemmy.ca kelvie @lemmy.ca 1y ago

Anyone else on Telus PureFibre 3Gbps?

Yes, yes, who needs speeds this fast, but it was cheaper than my 1Gbps plan before this.

Anyway, we switched for 3 weeks and it's been down twice for us now (both on weekends). It's like I'm beta testing their new backbone or something -- any other early adopters want to share their experience?

2023-07-19 Edit: since posting this it went down 3 more times. The TELUS on-hold music is starting to give me PTSD. There was something wrong with their backend where my network access hub kept getting un-registered (and my account getting unregistered), multiple times, but it's been okay for 24 hours now (knock on wood).

A tech came by monday morning to look at it, and all they did was call their backend team, but he gave me specific instructions to give the frontline support, which was useful, but still frustrating.

I'm at I think about a 50% rate on "if we get disconnected, we'll call you back".

31 comments

3gbps seems insane, considering even a decent eathernet connection is limited to gigabit!

Only have gigabit at my place, but found that rock solid.
- We've had 1gb for a few years, and yeah it's been rock solid. I was thinking of hosting my own lemmy instance at home, but with this uptime that might not be feasible.
  
  I very much doubt that their backbone couldn't handle it. It's probably something they need to fix in your building, or their local switch or something. Might be worth constantly complaining so that they can locate and fix the issues?
  
  I’m sure you’re already aware, but Telus blocks port 80 & 443 so if you want to host an instance at home you’ll want to rent a cheap VPS to proxy your traffic through
Telus just finished installing fibre in my building so I’m waiting for the building discounts to kick in before I sign up. I already have a 10g network so I’m good to go on that front
Wow! I didn't realize 3Gbps was even an option for Internet these days. Is that symmetric 3Gbps up/down?
- It's supposed to be, but while I have 10G switches, the fastest NIC I have is 2.5G so I can only confirm it goes 2.5G both ways. Wifi goes barely above 1.2Gbps (until I get a 6ghz device I guess)
  
  It was cheaper than our previous 1Gbps plan, but required a tech to come in and upgrade the hardware -- we got a Network Access Hub, which is awful, you can't turn off their DHCP server, and you can't have a larger than /24 IPv4 subnet. On the other hand, it was free, a 3rd party 10G gateway/router is expensive and power hungry.
  
  Maybe you can connect your own router in front of the access hub to get your own static IPs and subnets? It doesn't need to be 10G, I would think many cheapish routers could handle 3Gbps (maybe?).
  
  If you don't mind my asking, how much are you paying for the 3Gbps plan?
  
  All ISPs seem to be going the same way. Shaw has been releasing worse router capbility as they offer "upgrades". i have older router, allows a lot of control and IP passthrough for my work phone. last year the offered a new speed and router to me. the router XB6 arrived and only had 2 ethernet ports, the other 2 are dedicated phone lines. Like people barely have landline these days. LOL. They offered XB7 later with it back to 4 ethernet ports but now you don't get IP passthrough, and need a phone app for full capabilities. Like I get some people need a router on easy mode, but if I want let me configure it how I want---since they won't allow 3rd party router.
They did have maintenance last night apparently. But no, I'm still on 1Gbps plan as my firewall only supports 1Gb. If I had 10gbe or something then maybe. Even as an extremely heavy user tho, I wouldn't hit the limit (often).
I've been trying to get Pure Fibre installed for almost three years now in a small townhouse complex in Citadel Port Coquitlam, and its taking forever, called multiple times, made multiple requests, and I'm stuck at a very unreliable 70mpbs. I'd be happy with 1, let alone 3gps.

31 comments