Funnily enough, I tried this once when my Internet (shitfinity) went out for two days. I asked the online chat rep if I could be reimbursed for the outage. They replied with, "due to the outage, we will be crediting (128.99/30*2)=$8.60 to your account." With the math included and everything. They probably have a lot of people trying to get a free month out of a few hours without service and just started doing that, haha. I couldn't be mad.
My sister sent this to me because she's on AT&T and I was like holy shit this is even worse than not saying anything at all. All this says is " We fucked up and we're not going to do anything about it"
They want you to know that they know that you suffered "inconvenience" from the issue. That's literally all. Basically "we're sorry if you're unhappy about it."
But I’m not saying it from a conspiracy angle, I’m viewing it from a huh, technology is weird sometimes angle. Or more like, I want to understand why from a technical standpoint.
Is you phone on 5G? I only ask because mine isn't 5G capable (it is, but I haven't flashed the US modems yet cause lazy), and I didn't have a lick of downtime that day.
Do you have android or Apple? I was the only one with an Apple. Not saying they’re better, I’m just trying so see if there was a difference or if it was a software thing
I literally just got this message like 5 minutes ago. They are so sorry apparently, and apparently it has prompted me to start shopping other carriers. Funny how that works
It's only designed to satiate the clients enough that they don't switch providers (if such an option even exists), and don't demand credits for the outage. Some people just want their feelings acknowledged, so a nontrivial number of people will hear this and take no further action.
It's a meaningless gesture otherwise. The corporate equivalent of "I'm sorry you feel that way".
Wasn’t there also a report today (I think) about an unusual level of sunspot activity? Without digging into it, I think I sort of just assumed they were related.
I have AT&T fiber and a Verizon iPhone and I didn’t notice disruptions on either. My partner has an AT&T iPhone and didn’t notice any issues.
Sure, unless there was a correlation between the technologies deployed by the individual companies and their vulnerabilities.
I’m not saying there is in this case, but it’s a phenomenon we see all the time in systems ranging from technological to immunological. When network (social, computer, whatever) connect systems with correlated vulnerabilities, there can be cascading failures that do not spread outside those networks. It’s been so long (over 30 years) since I’ve even thought about RF and related systems that I have no idea what specific or proprietary technologies the major companies have, so I just shrugged it off as I was unaffected, and penciled in that there may have been a correlation with solar activity.
I tried to tell support that on my internet provider a few weeks ago that they had a DNS issue and that it worked fine if I used a VPN. Then he told me to factory reset my router which I told him no because that wasn't the problem and he basically refused to help anymore so I hung up on him.
Nah, it finally came out that it was due to some work they were doing that caused it. I wonder who got fired for that blunder. Wouldn't want to be that guy...