That's illegal under the Magnuson Moss Warranty Act.
Send them a certified letter. Inform them that they need to prove you caused the damage, repair or replace your device, or you'll be taking them to arbitration.
They generally have to pay for the arbiter, so it'll be cheaper to just replace your cheap phone even if they win.
It's illegal for them to do that, BTW. They have to prove magisk damaged your battery.
I ran into this with Dell when they tried to claim after market RAM was the reason a CPU core wasn't responding to interrupt requests.
All it took was asking for the diagnostic data showing that the aftermarket RAM caused it to get the warranty repair approved.
You just gotta push back until they cave. Maybe ask for their mailing address for your FTC report or for the number to their legal department (most call centers are terrified of escalating anything to the actual company).
But, don't directly threaten legal action, because they'll stop the call right there.
Don't go to any authorized repair center unless it's still in warranty. Those people don't care about you or your things. They are obligated to service you. Any 3rd party repair person has to work triple as hard and give you double the service to win your business.
As someone who used to work at and Apple and Samsung authorized repair center, it’s not that we don’t care. It’s that Apple and Samsung control every single thing we do and will fine us for deviating from their rules.
Here in Brazil the hardware and software are technically two different products, in such a way that you can't deny a hardware warranty repair due to software modifications. That's the good part.
The bad part is that manufacturers do that anyway because they know you won't pay the legal fees to challenge this in court. This strategy mostly pays off. If you're particularly annoying, or somebody from our customer protection watchdog happens to take interest in your claim, the company will fold and repair the modified device for you eventually.
This kind of thing is illegal in mist eu countries but they also dont enforce it like in brasil. Iirc norway enforces it because a bunch of people sued samsung together.
Samsung have been trying to dodge honouring under warranty for years - check the comments for how much work had to be put in to get them to honour it. It pays to fight sometimes.
you can absolutely do it yourself. be prepared and get the right tools, look up many many guides and videos before you start, but I honestly think it's doable for someone whose never opened a phone. those batteries are an absolute pain in the ass to remove, but as long as it's discharged below 20% you really don't have to worry about it it catching fire or anything catastrophic like you're lead to believe (just be careful ofc and wear PPE)
I replaced the battery in my old Pixel 3a by myself without the tools with iFixit. They shipped me the battery and tools I'd need for like $50 and all I had to do was follow the guide.
I fried the battery charging chip for my HTC dream when I rooted and used it as a router for the family in holiday. I felt it was hot to the touch but I thought "it's gonna be ok, surely it has temperature sensors and it will throttle". High draw for a long time when charging = the chip exploded and it wouldn't charge anymore. Luckily the battery was removable and I already got an external charger for it from dealextreme. But HTC still repaired it for free under warranty even if it was my fault and I gave to them back rooted.
Same for LG when my rooted Nexus 5X boot looped, although that was an endemic problem caused by LG shitty manufacturing (they changed the stance a few months after that, never bought LG anymore)
Samsung should repair it, I thought they were the only ones root friendly left on the market...
wdym literally all phones can be unlocked without a waiting period, account, internet connection or any other bs (it trips the knox e-fuse tho)
you just go to the settings, enable oem unlock and run fastboot unlock.
it's as straight forward as it gets and works on all devices that aren't locked to a carrier or sth (which is mostly an us-exclusive issue)
i was using my older mi play as a router (temporary solution) until we moved and got a proper internet connection. (we were very close to the poland-ukraine border back then and only my old phone was able to pick up vodafone ua's 4g signal across the border)
it shut itself down multiple times and was constantly turning off the tethering mode due to overheating.
it still has vibrant permanent yellow burn marks on the display around the hot spots and only drains 0.5a while charging no matter what.
If it's still under warranty, they HAVE to unless they can prove your modification caused the system to fail. It's no different than the silly stickers that say "warranty void if removed" - that's a nice fantasy for the manufacturer, but at least in the US it's been ruled those stickers mean absolutely nothing. If they're refusing to fix a phone under warranty, contact your local AG and enjoy watching them squirm. Loop in the FTC for good measure.
What a dream... But sadly it probably won't happen. They manages to establish this shit as a standard and that's it.
Imagine PCs would be like that too. Would anyone buy them if they couldn't install EVERYTHING? Or delete or change system-stuff/-apps? Or just go and install Linux? Or win? Or both?
If it's under warranty, they almost certainly cannot deny the claim for this or really many bullshit reasons manufacturers say like removing a "warranty void" sticker - which is still covered. You can sue in small claims. Check out the Magnuson Moss Warranty Act should you need to prove your point.
In Europe, there are unofficial Samsung phones available 15-20% cheaper than from authorized stores. Just consider how often you need warranty repairs. I've changed 5-7 phones during my life and haven't had any problems with them except cracked screens and worn batteries.
Your fault for buying a phone that doesn't respect you: it has efuses (knox). Buying a regular Android phone that lets you fully restore it without a trace is the way to go.
Know any good brands then that have gold hardware because I like phones with large oled screens that have good hardware but haven't found any phones that fit that yet
samsung does bullshit where the parts have serial codes paired to the phone or whatever and you need to match it using their proprietary software for it to function. apple does it too.
I bought a Samsung as well. We should both learn from our mistakes, and never do that again - this is simply the cost of doing business with them. Maybe Fairphone would be good?
Do you have a source for this? I've tried looking up anything online to see if this is something Samsung started to do but couldn't find anything. I am also seeing 3rd party batteries available on Amazon for the a32 5g.
Here's an example that seems to have good reviews. Couldn't find anything in the reviews that say the battery needed to be paired.
Yeah
I bootlooped my samsung phone and the service center didn't gave a shit about it
They said the circuit itself is damaged and is hardbricked
I fixed it with some kind of unlock tool lol
I forgot the tool's name
Anyways i broke the screen just after few months fixing all this RIP💀