That's one of the side effects of all the bank acquisitions and mergers and consolidations. National banks have so much more money to invest in things like Mint/plaid integrations, live fraud monitoring (vs daily fraud monitoring), etc.
Hell, I can't even get free checks from my credit union anymore.
And it doesn't help that banks have lobbied to keep credit unions from merging outside of their immediate service areas.
Not a credit union, but the PNC app barely works either. Sometimes it takes me 4 attempts to successfully log on because the app crashes during sign-on.
"I can confirm that approximately 60 credit unions are currently experiencing some level of outage due to a ransomware attack at a third-party service provider," the NCUA spokesperson said.
We're told the unions' IT provider Ongoing Operations – ironic – was hit by ransomware on Sunday, sparking days of disruption for the biz's clients.
Ongoing Operations, which is owned by Trellance and provides things from disaster recovery solutions to remote virtual desktops and hosted applications, told its customers:
On Thursday, northern New York's Mountain Valley Federal Credit Union appeared to be one of the many orgs suffering "system downtime" as a result of a ransomware infection at Ongoing Operations.
"It has been brought to our attention by our data processor – FedComp Inc, that the third-party vendor of our computer operating system 'Trellance' was the victim of a ransomware attack," boss Maggie Pope said [PDF] in a letter to her credit union members.
Trellance and FedComp have been working around the clock to get our systems along with other credit unions around the country that have experienced the same issue back online."
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