To be fair, "no information" is a terrible message for when the fuel is too low to read. I'd rather have a sensor that malfunctions and says that my fuel is dangerously low all the time, than a sensor that says it doesn't know when the fuel is dangerously low.
It doesn’t actually say “no info”, the customer is remembering it wrong. First off, the gauge itself will read empty. Then the remaining distance will keep dropping and counting down. When it hits “0” km remaining, it shows three bars. Also, a warning would have come up in the gauges and in the central display both when the vehicle had 8L remaining, which the customer can clear, and another that comes up at 50km range left that will remain permanently on until refueled. And will also prompt a pop up message asking if you want the sat nav to find the closest gas station. They had LOTS of warning. Did I mention the fuel gauge itself was reading empty?
I don't think the sensor malfunctioned. When I run down to E, my car will change the "Est. Range" display to - - - instead of a mileage.
The customer saw the display, well, stop displaying and said "huh. Better keep driving instead of getting gas."
You misread the OP. They said that the message should be more clear even if it would be a failure - which it isn't which makes it even worse.
Your display shouldn't say "..." it should say ZERO MILES or something more clear.
When a sensor breaks the message should be "get fuel, bro, cause I have no idea" and not "no idea what's going on".
And as in this case the sensor didn't even break...It's just bad design to have it say "sensor has no data".
Now the question if we want someone driving who is dependent on good design in this context is a different question all together.
To be fair, "no information" is a terrible message for when the fuel is too low to read. I'd rather have a sensor that malfunctions and says that my fuel is dangerously low all the time, than a sensor that says it doesn't know when the fuel is dangerously low.
It doesn’t actually say “no info”, the customer is remembering it wrong. First off, the gauge itself will read empty. Then the remaining distance will keep dropping and counting down. When it hits “0” km remaining, it shows three bars. Also, a warning would have come up in the gauges and in the central display both when the vehicle had 8L remaining, which the customer can clear, and another that comes up at 50km range left that will remain permanently on until refueled. And will also prompt a pop up message asking if you want the sat nav to find the closest gas station. They had LOTS of warning. Did I mention the fuel gauge itself was reading empty?
I don't think the sensor malfunctioned. When I run down to E, my car will change the "Est. Range" display to - - - instead of a mileage.
The customer saw the display, well, stop displaying and said "huh. Better keep driving instead of getting gas."
You misread the OP. They said that the message should be more clear even if it would be a failure - which it isn't which makes it even worse.
Your display shouldn't say "..." it should say ZERO MILES or something more clear.
When a sensor breaks the message should be "get fuel, bro, cause I have no idea" and not "no idea what's going on".
And as in this case the sensor didn't even break...It's just bad design to have it say "sensor has no data".
Now the question if we want someone driving who is dependent on good design in this context is a different question all together.