I bought my Logitech G533 a year and a half ago. Had decent reviews, and I got it new for a reasonable price on eBay. Two days ago, the mic broke, and I discovered it's a known issue (Reddit link) since 5 years ago. But, I thought, clearly this would be covered by its two-year warranty! Doesn't even require a receipt if you just need a replacement! So naturally the rep says:
The warranty applies from date of manufacturer unless you have a receipt to prove date of purchase.
They won't accept a receipt from eBay, as eBay's not a licensed reseller, and they consider the new, in box item "second hand."
They'd love to help me, but there's simply nothing they can do 🙂
Yes, fucking emoji and all. So I'm typing up a complaint to my state consumer protection agency and spreading the word not to trust Logitech more than you can throw them.
Is this standard? Probably. Should it be? Hell no.
At this point, might try to repair it myself; but I'll likely be out another $100 for my second headset in as many years.
If it's really a known issue and Logitech is hiding being a warranty policy then buy a new one, swap it, and return it as defective. Let Logitech reimburse the store for the defect and get your headset replaced.
They won't accept a receipt from eBay, as eBay's not a licensed reseller, and they consider the new, in box item "second hand."
TBF, this should be a given. Assume anything you buy on ebay has no warranty, even if new-in-box. They should still fix it, imo, given it's a known problem but I'm not surprised by them not accepting their receipt and trying to save money where they can.
Won't click reddit link to see but tear it apart if it won't get warrantied, what do you have to lose?
And don't buy "new" shit from ebay. I hate what amazon does but you do have a record of who you bought it from and usually the lowest price on something like this.
There are other options besides ebay and Amazon. Like OP is finding, getting a warranty claim from an ebay purchase is unlikely, and Amazon are straight up evil. But these aren't your only options
Did you really think they'd honor a warranty from something you bought on ebay? It's a reselling site - pretty much an online garage sale. Unless the seller's own receipt from when they bought it is included with your purchase, then there's no proof that it's been 2 years since its sale.
I could just make up a receipt from an authorized reseller. What kinda proof is good enough? Do these items degrade in a sealed box? If so, why track the warranty from resale date instead of manufacturing date? If not, photo evidence of a sealed box on sale should be sufficient imo.
The reality is, this sort of resale is common, is hardly more risky than with authorized resellers, and deserves greater consumer protections.
Integrity is starting to show here. Items on ebay can be stolen, factory seconds, knock offs, etc. Buy from ebay and assume the risk. You're just driving prices up for the rest of us pulling crap like this.
Don't get me wrong - the item shouldn't have broken, but ultimately, a warranty only applies to items bought from the manufacturer or one of their authorized distributors, and you instead bought from some guy who bought up some Logitech stuff to sell on ebay. You can find decent deals on ebay, but it's a risk specifically because you're not going to get any support, since you're not actually a Logitech customer, you're a customer of Joe-shmoe at ebay. Take it up with him, since it's his product you bought.
I've had two experiences with their warranty and both were seamless. Mind you both were bought from authorized resellers, but I don't recall if I had a receipt.
My experience with Logitech support goes like this:
Me: there is an issue.
Support: this is an unsolvable issue, I will close this ticket as solved.
Me: this is not solved, don't you dare close my ticket
Support: closed.
My experience with Logitech support goes like this:
Me: there is an issue.
Support: this is an unsolvable issue, I will close this ticket as solved.
Me: this is not solved, don't you dare close my ticket
Support: closed.