People waited in vain for more than two hours at a conveyor belt in the Bilbao airport for their suitcases to arrive.
A Swiss International Air Lines plane arrived at its destination without a single checked bag onboard.
The plane arrived in Bilbao, Spain, on Saturday without any of the passengers' checked bags. The bags were left behind in Zurich, Switzerland, Kavin Ampalam, a spokesperson for Swiss, told the news agency AFP.
Passengers waited in vain for more than two hours at a conveyor belt for their suitcases, according to the Swiss-German newspaper The Blick.
"There was a shortage of ground staff," Ampalam told AFP. Ampalam said the flight departed without its 111 passengers' suitcases "for operational reasons," as the plane had to fly another set of passengers from Bilbao to Zurich Airport before it closed. Swiss was operating the flight on behalf of Edelweiss Air, Ampalam said.
Ampalam said the flight crew waited for "one hour and 16 minutes" for the ground staff to load the bags onto the plane before deciding to fly to Bilbao without them.
"We understand the situation is not favourable for the people involved, and of course we regret the inconvenience," Ampalam told AFP.
Several passengers said the pilot in charge of the flight was apologetic over the delayed departure, but never mentioned leaving their bags in Zurich, according to Blick's report.
I clearly missed the memo where the world news need to be important and not just news from around the world like idk it says on the about part of the subreddit.
Maybe you should create /c/importantworldnews or something instead of complaining.
“Of course we regret the inconvenience” is so disingenuous. Just shows how procedural this response was. To me, it reads as “We regret the inconvenience because we have to, not because we actually give a shit.”
Once they minimize it as "the inconvenience", I'm already hopping mad. They don't know how badly I wanted the thing we agreed to before money changed hands. They act like the consumer surplus of the trade is zero; that all you've lost is some pittance and not the opportunity to solve your problem in a better way.
They won't say "our mistake" or "our choice" because that would be actually owning their own fuckup.
There is no such thing as a labor shortage. There is only a wage shortage caused by the airline. Stop pushing costs down to the point you can't operate, you twats.
Last week, I flew with Swiss Air and it was the same story. They wanted me to check my carry-on bag, but I wasn’t having it—no telling what issues that could’ve caused. The flight was delayed for over an hour due to a lack of baggage handlers. Then, to add insult to injury, Zurich Airport apparently can’t handle wind coming from certain directions, leading to even more delays. I sprinted through customs to catch my connecting Swiss Air flight, only to find out it was also delayed. So much for Swiss punctuality.
Fun fact Swissair was the high quality Swiss airline for decades. Then they went bancrupt and Swiss was created. It is way worse. Air trafic wise Switzerland doesn't have a lot to offer.
And they are being built and encouraged in Europe. I'd recommend anyone travelling within Europe first check for train routes before booking a flight.
That said, while they are improving the situation, building new rail lines, tunnels, bridges, etc., and changing the regulatory environment to allow more competition, these are slow improvements to make.
I checked and Zurich-Bilbao has few high-speed sections. They're building new high speed lines near Bilbao, but infrastructure takes time...
if you're definition of news is "this could be featured on the local news to fill in for an otherwise slow newsday" then yes techinically it could be news. If your definition of news is "substantially noteworthy information" than this is most certainly not news
Several passengers said the pilot in charge of the flight was apologetic over the delayed departure, but never mentioned leaving their bags in Zurich, according to Blick's report.
Yeah... that really sucks probably a good call on the pilots part to be honest.