Fairphone releases open letter to the Community - Apologizes for 3 month support time and says the FP4 will skip Android 14 for Android 15
Fairphone releases open letter to the Community - Apologizes for 3 month support time and says the FP4 will skip Android 14 for Android 15
Over the past few months, we’ve fallen short in communicating with you about certain issues that you have been flagging on the forum, such as the long wait times for customer support and the long overdue Android 14 update for the Fairphone 4. We’re truly sorry about that. It was never our intention ...
I was/am definitely considering fairphone as a full european alternative, however it seems they are also plagued by support issues and delays and pixels are still the best way to go, unfortunately.
Imean my fp4 has ubuntu touch on it, still sad to see
Have been waiting 50 days so far for a response to my ticket about a basically unusable Fairphone 4. Save to say I will never be buying from them again and actively recommend against doing so.
I would call one week slow already, but almost 2 months with no response yet? How did they even end up in this situation? I can't believe there's a sudden spike in support requests.
I wanted to get an fp5, but all I have heard is fuck up after fuck up from fairphone.
Headphone jack removal, selling shit earbuds with "repairability" that they pull from the market (and support) a year after launch, CEO being an asshole publicly, android auto not working well, months long bad bugs, severe update delays, antennas being pretty bad overall, and now literally nonexistent support.
I almost feel like in 5-10 years it will come out that this whole time they literally have just been lying about their sustainability practices and paying factory workers fair wages just to sell for a higher price.
Have you tried using the support chat?
At least for me this helped to cut response time for the warranty replacement of a part way down.
It only being open 6 hours a week, and only during working hours makes things a little difficult.
I had a similar, but not as bad situation with my power button (it was just stuck sometimes, causing restarts and what not). I regularly waited 2-4 weeks for a reply... So yeah customer service is really bad at the moment... Still love the product, though
Damn, that's bad customer service
I understand development taking a long time and being unable to commit to timelines.
Handling support tickets is another matter entirely.
This is pretty sad to hear. Fairphone was next on my list of phones to try when my current phone gets too old. With the US boycott, I might have to go back to Samsung, but I hate the bloat.
why would you choose samsung, of all?
If you are looking for a device smaller than 155mm from at least 2023, you can choose between
- Google (subpar hardware)
- Xiaomi (don't allow third-party launchers)
- Motorola Edge 50 Neo (subpar chipset)
- Sony (overpriced)
- Samsung
https://www.gsmarena.com/results.php3?nYearMin=2023&nHeightMax=155&nRamMin=6000&idOS=2
Edit: Xiaomi allows third-party lauchers but blocks gestures navigation.
I've had problems with ghost touches on my fp4. customer service just doesn't respond. I also get weird app crashes. can't recommend the company like this. long term support was the whole point!!
I had ghost touches on my old Motorola. I never could figure out any pattern or cause for the problem. But a restart seemed to resolve it
My FP4 got the opposite problem where it sometimes ignores inputs when placed on a soft surface.
But I guess I'd rather have that issue than yours.
i have same problem with ghost touch, though it seems it happens only under certain kind of unknown conditions. I think it might have something to do with moisture in air and/or some other unknown thing.
Using LineageOS on my FP4, so... 🤷
I own a FP4 and I've been on Android 15 for a while now, as I run iodéOS ... To me it is astonishing how a thrid party OS can have better support than the first party one 😅