Pentagon has the worst IT helpdesk in the US government
Pentagon has the worst IT helpdesk in the US government
DoD is dead last for tech support, equipment, communication, and function, say staff
Pentagon has the worst IT helpdesk in the US government::DoD is dead last for tech support, equipment, communication, and function, say staff
You'd think the DoD's astronomical budget would cover this.
The problem is two fold, the first is that any change in process or procedure has to be approved by a committee that probably has nothing to do with IT at all; and the second is that the DoD is full of higher ranking officers that if you have a 3 day turn around for a repair -- for example, they will threaten your very existence unless they are not done immediately.
The only solution I can think off is that the IT has to be removed from the DoD, and assigned its own budget and director.
Think about how many warlords we could bribe to protect American corporate interests in countries we aren't supposed to be involved in instead of new functions IT. Those American friendly dictators aren't going to arm and install themselves.
If there's one place I'd expect to have trouble hiring, it's the Pentagon's IT team. They regularly deal with the most sensitive information about the US military, and need to have clearance to see all of it. That gives them an incredibly slim hiring pool, so it's no surprise their IT team sucks
Also: hiring tech people but no weed allowed
I'm guessing not too many people join the army or the air force to do IT support.
I can fix that
I did IT support for DOD as a contractor years ago. I wasn't at the Pentagon, but from where I was, It's primarily a funding problem, with a bit of corruption sitting in the purchasing side.
I can fix a lot of s*** on the cheap, but when they continually buy hardware below minimum spec for software there's only so much you can do.
Wait so its just like my job now? Buying refurbished shit that was just okay five years ago and wondering why the infrastructure has weird quirks all the time? Maybe my sanity is a little too whittled for that.
Nice to see we are spending our $766 billion on the right things. 😒
Can they not afford overhead lighting in their data center? That would be step one.
They can neither confirm nor deny this ...
I'd like to help you, but forst tell me who played 3rd base for the losers of the 1968 world series game 4?
And who won the heosman trophy in 1974?
Can't have the enemies breeching our electronic perimeter.
they could pay me a bunch of money I'll come and improve the situation
Edward Snowden managed to exfiltrate millions of documents because he was in help desk.