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If Heather is the one using the computer, why is the director of finance writing a support request for her? Or did she actually write it herself, using the name of the director?
Director of Finance: "Heather, why haven't you finished that finance report I asked for?"
Heather: "Uhhhhh, well. My screen has a picture of mustard on it? Sooo I couldn't do it?"
DOF: "That's ridiculous. Did you call IT?"
Heather: "Ummm, yeah, sure, but you know, they said they'd get around to checking it out."
DOF: "That won't do, I'll contact them for you, they'll listen to me on account of how important I am" (desperately hopes you acknowledge his "account" pun)
Heather: "Oh, well, okay boss, thanks" (dammit I don't wanna do that fuckin report)
Heather is probably a nepo baby and cant send an email.