What was your "I can't believe I have to explain this to an adult" moment?

I got a job building touch screen information kiosks for a fundraising thing a university was doing for one of its STEM programs. I had my hands full building this thing, so they got one of the students at the college who "does video" to put the content together. I got one chance to talk to this girl, I start in "So the monitors I'm using are standard 1920x1080, so aim for that resolution" and she stopped me to ask what that meant. So I'm now convinced she wasn't a member of the AV club or in some video production major...she was someone's niece who's on Tiktok.

I eventually get an email with the files she was supposed to send to me. Each kiosk was going to be programmed differently to display information about the thing it was standing next to. I get a bunch of video files in no folder structure with names that don't mean anything. "charlton.mp4" "untitled.mp4." "melissa.mp4"

I replied with an email asking "How am I supposed to know which of these videos goes with which kiosk?" How do you end up with most of a bachelor's degree like this?