I was just starting at current job and former boss made me be this guy to IT.
She said call them it's taking too long. I blew that poor fuckers phone up so much he eventually answered and said " let me explain how things work here" through clenched teeth
Never again lol felt like such a dickhead, rightfully.
You have to submit the time works on that ticket. No ticket means you're working for free and we don't do that here. No, we don't make the ticket as it would say I'm the source of the issue and it doesn't look good in a company to be the source of hundreds of issues and hours spent.
Why don’t you have the ability to create tickets on behalf of someone else? It seems like a weak excuse to waste time for something that needs to happen anyway and could be easily explained away to supervisors. I understand the person in the meme is still adding bs on top of the original request but after their account is created then they could make any new requests themselves. Maybe I just don’t really understand the whole ticketing tied to job performance anyway… I don’t really have to deal with this kind of concern myself as my supervisor understands tickets aren’t always filled out properly and I’m also not IT.